|
Posted by on June 30, 2005, 11:39 am
If you were Registered and logged in, you could reply and use other advanced thread options
I believe so, but I can't find it. I'm running OTM v2.01 and there are
no nodes set up for the ITG card so I can't see anything about it. I
can't set up a new node because I don't know the Active leader IP
address or the physical address of the card (if there is one).
Looking at the Succession unit itself is no help either. No reference
to ITG on the Signalling server or the gatekeepers.
On the phone, Nortel recommended upgrades of our BCM to v3.6 (we are at
3.5), signaling server to v4.0.55, and Media Card firmware to v6.5...
but my vendor didn't bite sticking with their ridiculous QOS theory. I
still have no idea what we're running now because we were never given
an upgrade list on the invoice and have pretty much cut off
communication with our vendor.
How do I find out if it's there and what version it is?
Mike
XBarNone wrote:
> Hey Mike:
>
> Is there an ITG card in the succession switch at your host site. If so, what
> release firmware and software is it using.
>
>
> > Hey,
> >
> > I'm having a problem with our 4-digit dialing. Our Nortel services
> > vendor upgraded our corporate office's Succession CSE 1000 to v4.0.
> > Immediately all 12 of our sites could not contact us. They then
> > applied a patch that allowed us to communicate with all locations
> > running BCM 3.5. The remaining BCM 3.0 sites were upgraded to 3.5 and
> > began to work.
> >
> > After this we noticed many of the calls from different sites could not
> > hear anything on our end (corporate). The problem only happens when
> > the remote site calls us, it works fine when we call them. We can
> > always hear them; they just can't hear us at all. It's intermittent,
> > occurring between 5% and 65% of the time depending on location, and
> > some locations never experience it.
> >
> > Our vendor believes it to be a QOS issue, but nothing on the routers
> > has changed. Also we run fractional T1's with severely restricted
> > internet access so our bandwidth usage is nominal. In addition, a QOS
> > issue would cause intermittent drops on individual calls, but when our
> > problem occurs they hear complete silence for as long as the call lasts
> > and can call right back and hear us perfectly (sometimes).
> >
> > I have no idea what could be causing this problem.
> >
> > Any suggestions?
> >
> > Thanks so much.
> >
> > Mike
> >
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map