Nortel BCM 300 - International Dialing Issue

Nortel BCM 300 - International Dialing Issue

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Subject Author Date
Nortel BCM 300 - International Dialing Issue Chris H 08-29-2007
Posted by Chris H on August 29, 2007, 10:53 am
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I am using the Nortel BCM 300... and have an issue when dialing
International numbers.

Business Communications Manager Version 3.7 Build 2.4f

As far as we know, we dont have International dialing blocked, and
there doesnt seem to be any rules set up on the BCM. Every time we try
we get a recording saying the call has been placed on a phone that has
International calling blocked. I beleive its an external ISP message.

The ISP says that the BCM isnt sending out National and/or
international information in the headers...

Does anyone know where I can go to fix this issue? Its actually
causing our company some headaches at this time. This worked
previously btw.

Thanks for any ideas...


Pure Networks
Posted by XBarNone on September 2, 2007, 1:10 am
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Check Dial Plan.

There are 2 Dial Plans available.

Public

Private

Also look at your call routing. If you notice your routes (ie 001 or 002)
can be defined as Public (unknown), National or Private. This is what
determines the header information and dial plan used. Also, make sure your
destination codes are pointing to the right route.


>I am using the Nortel BCM 300... and have an issue when dialing
> International numbers.
>
> Business Communications Manager Version 3.7 Build 2.4f
>
> As far as we know, we dont have International dialing blocked, and
> there doesnt seem to be any rules set up on the BCM. Every time we try
> we get a recording saying the call has been placed on a phone that has
> International calling blocked. I beleive its an external ISP message.
>
> The ISP says that the BCM isnt sending out National and/or
> international information in the headers...
>
> Does anyone know where I can go to fix this issue? Its actually
> causing our company some headaches at this time. This worked
> previously btw.
>
> Thanks for any ideas...
>



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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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