Norstar access issue

Norstar access issue

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Subject Author Date
Norstar access issue Nick 04-24-2007
Posted by Nick on April 24, 2007, 11:02 am
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Hi,

I am trying to access the menu item Feature 873 (routing) or 872
(Restrictions). Off of one phone I get "Denied in admin", off of the main
phone I get to enter a password (I've tried both "admin" and "config") and
then I get the same "Denied in admin" - I imagine because the password is
incorrect. We have lost the information of whoever originally set up the
phones so I can't call them to ask.

Is there another password I should try here? Is there a way to reset this
password?

Again, I appreciate any help anyone could offer me!




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Posted by David Hartung on April 24, 2007, 2:01 pm
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Nick wrote:
> Hi,
>
> I am trying to access the menu item Feature 873 (routing) or 872
> (Restrictions). Off of one phone I get "Denied in admin", off of the main
> phone I get to enter a password (I've tried both "admin" and "config") and
> then I get the same "Denied in admin" - I imagine because the password is
> incorrect. We have lost the information of whoever originally set up the
> phones so I can't call them to ask.
>
> Is there another password I should try here? Is there a way to reset this
> password?
>
> Again, I appreciate any help anyone could offer me!

At this point, your best bet is to call in a professional. With a rad, a tech
can get into the system for you.

Posted by Nick on April 24, 2007, 3:03 pm
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> Nick wrote:
>> Hi,
>>
>> I am trying to access the menu item Feature 873 (routing) or 872
>> (Restrictions). Off of one phone I get "Denied in admin", off of the
>> main
>> phone I get to enter a password (I've tried both "admin" and "config")
>> and
>> then I get the same "Denied in admin" - I imagine because the password is
>> incorrect. We have lost the information of whoever originally set up the
>> phones so I can't call them to ask.
>>
>> Is there another password I should try here? Is there a way to reset
>> this
>> password?
>>
>> Again, I appreciate any help anyone could offer me!
>
> At this point, your best bet is to call in a professional. With a rad, a
> tech can get into the system for you.

*throws in the towel*

fair enough! thanks for your earlier helpful replies.




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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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