New CallPilot Application Builder Hicup

New CallPilot Application Builder Hicup

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Subject Author Date
New CallPilot Application Builder Hicup Marshman 04-23-2007
Posted by Marshman on April 23, 2007, 5:30 pm
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Ok, I got a weird one.

FYI...
We just put in a new CallPilot 4.0, we migrated off of MerMail 12.xxx.
We implemented a web server for management and Call Reporter as well.
Everything has been invited to our Domain.

When I open App Builder and sign on as the default admin account
(000000) everything connects good. I can open App's and make changes.
The problem I'm running into is when I try and listen to the voice
recordings assosiated with the Menu's. I select the Voice1 from the
Menu Choice's Greetings and press edit. Then Record <DN>. Once the
player opens I hit play, it should call that <DN> at that point
however it just sits there. Nothing. No errors at all.

If thats not weird enough, here is the kicker. My mailbox is
configured as an Admin mailbox as well. When I log into App builder
with my credentials it works just fine. I'm doing this all from my
laptop that is on the same VLAN as the CallPilot server.

So, I'm not dead in the water but I would sure feel better if the
Admin account worked.....



Thanks.


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Posted by Renegade on April 25, 2007, 8:35 pm
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We had similar problems with our voice prompts, we were given a patch
bundle that rectified that, we also had probs with our 000000 admin
account post patching - it became disabled. Lucky we had created a
failsafe duplicate account in case of such an event.
However of our 4 CP4 sites, only one displayed this behaviour.....
Good Luck!



> Ok, I got a weird one.
>
> FYI...
> We just put in a new CallPilot 4.0, we migrated off of MerMail 12.xxx.
> We implemented a web server for management and Call Reporter as well.
> Everything has been invited to our Domain.
>
> When I open App Builder and sign on as the default admin account
> (000000) everything connects good. I can open App's and make changes.
> The problem I'm running into is when I try and listen to the voice
> recordings assosiated with the Menu's. I select the Voice1 from the
> Menu Choice's Greetings and press edit. Then Record <DN>. Once the
> player opens I hit play, it should call that <DN> at that point
> however it just sits there. Nothing. No errors at all.
>
> If thats not weird enough, here is the kicker. My mailbox is
> configured as an Admin mailbox as well. When I log into App builder
> with my credentials it works just fine. I'm doing this all from my
> laptop that is on the same VLAN as the CallPilot server.
>
> So, I'm not dead in the water but I would sure feel better if the
> Admin account worked.....
>
> Thanks.



Posted by Renegade on April 25, 2007, 9:45 pm
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Try this:
In your Call Pilot Manager (via web browser) click the "Messaging"
drop down menu.
Within this is the "Restriction Permission Lists" Click this.
There will be a few options here, you only need to deal with the
"Local" & "On Switch" ones.
Within each is a restriction and permission lists. You need to remove
the first digit of the DN you are dialling from the restriction list
and then add it to the permission list.
Hope this helps!


> Ok, I got a weird one.
>
> FYI...
> We just put in a new CallPilot 4.0, we migrated off of MerMail 12.xxx.
> We implemented a web server for management and Call Reporter as well.
> Everything has been invited to our Domain.
>
> When I open App Builder and sign on as the default admin account
> (000000) everything connects good. I can open App's and make changes.
> The problem I'm running into is when I try and listen to the voice
> recordings assosiated with the Menu's. I select the Voice1 from the
> Menu Choice's Greetings and press edit. Then Record <DN>. Once the
> player opens I hit play, it should call that <DN> at that point
> however it just sits there. Nothing. No errors at all.
>
> If thats not weird enough, here is the kicker. My mailbox is
> configured as an Admin mailbox as well. When I log into App builder
> with my credentials it works just fine. I'm doing this all from my
> laptop that is on the same VLAN as the CallPilot server.
>
> So, I'm not dead in the water but I would sure feel better if the
> Admin account worked.....
>
> Thanks.



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