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Posted by Robert Bonomi on July 30, 2006, 8:40 am
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>Our office building is located in an industrial/urban area and when our
>phone service was first installed (probably 15 years ago), the demarc
>was installed on the outside of the building. About five years ago,
>when a T1 for internet was installed, they also placed the NIU outside,
>just above the demarc. When that was installed, Ethernet cable was run
>from the demarc up to the NIU and from the NIU back down the side of
>the building and into a conduit box (so that it could be run over to
>the wiring closet). Over the years, we've added several phone lines,
>they also just ran phone cable right out of the demarc down the side of
>the building and into the conduit box.
>
>My primary concern is that all of our phone lines and T1 internet
>circuit is exposed to the elements. Bare Ethernet cable and phone
>lines are simply run alongside the building, which also has be
>concerned about security (someone could simply walk up and cut all of
>the phone lines and Internet circuit). Further more, when it rains, we
>have terrible problems with our phone lines (noise, dropped lines,
>etc).
>
>I recently contacted the local telecom company (Qwest) who, after two
>weeks of me begging, sent an engineering to come out and assess the
>situation. I spoke with the Engineer and requested that the demarc and
>NIU get moved 40 feet due West, inside the building and in to our
>wiring closet. I was just provided the cost just yesterday, over
>$2,000.
>
>Needless to say, I about choked. The cost was for labor, a new demarc,
>and a new NIU. Obviously this is a huge concern, so I think I could
>make a case to management to spend the money, but I was wondering if it
>would be possible to try to get Qwest to cover any of the cost due to:
>
>1) Problems on the lines due to weather
*have* you been having problems that are traceable to wiring on the _telco_
side of the demarc? or is this just a 'theoretical' issue?
Heck, have you had problems traceable to the exposed wiring on _your_ side
of the demarc?
In other words, have either _your_company_ *or* the telco had any maintenance
costs associated with the wiring being 'outside, and exposed to the elements'?
If QWEST hasn't had any such costs, why would they spend money to move things
'inside'? Obviously it's not necessary. <grin>
>2) The mess that was made of the whole thing when it was installed
>(especially the T1 circuit)
_That_ dog doesn't hunt.
Nothin' in the telco tariffs says they have to be 'neat' -- 'mess' is legally
allowed.
>3) Security concerns due to exposed wire
What does the _telco_ care if somebody sabotages *your* wiring? *YOU*
have to pay to get it fixed, not them. if it's on your side of the demarc.
>Additionally, I'm not sure where the line of responsibility is drawn.
> Should I have to pay for a new demarc, or is that property of Qwest?
>What about the NIU?
The existing ones are perfectly good, functional, and operating to
telco specifications.
*YOU* want the installation moved, which necessitates the new hardware.
Therefore _you_ pay for the cost of the new hardware. Even though the
telco *still* owns it.
If the telco moves things for _their_ convenience, they pay for it.
If the telco moves things for _YOUR_ convenience, YOU pay for it.
>
>Any insight would be greatly appreciated!
>
Pay it! it's cheap enough.
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