NCFW to external location

NCFW to external location
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Subject Author Date
NCFW to external location aburgess24 07-10-2007
Posted by on July 10, 2007, 10:54 am
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I wonder if anyone can help me on this..
I currently have an ACD queue that is called either externally through
a meridian mail 12 menu system or called directly from an internal
extension to the queue of 4 agents.
In the near future this helpdesk function is relocating to our
Manchester office from Bristol and so I will shortly need to have the
calls forwarded to an external number (until such time that publicity
material etc can educate callers to a new number entirely).
The requirement being little to no change visible to the caller.
I would assume the easiest way to achieve this would be to NCFW the
queue to an external number.
I've been testing this on a dummy ACD and can do it to an internal
number ok, but I'm struggling to find what the syntax would be for an
external number. The obvious 9xxx doesn't work.
any help or better suggestions much appreciated.
I'm on release 25 software.

thanks.

Andy


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Posted by Clive Carmock on July 11, 2007, 4:44 pm
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aburgess24@googlemail.com writes
>In the near future this helpdesk function is relocating to our
>Manchester office from Bristol and so I will shortly need to have the
>calls forwarded to an external number (until such time that publicity
>material etc can educate callers to a new number entirely).
>The requirement being little to no change visible to the caller.
>I would assume the easiest way to achieve this would be to NCFW the
>queue to an external number.


I don't use ACD queues for forwards any more - Personally I'd out the
ACD queue and build a Phantom for this.

You will need to ensure the phantom TN has CLA CFXA to allow it to
forward externally, then set :

FTR DCFW 16 90161....... etc


Clive

Posted by on July 12, 2007, 4:40 am
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>
> I don't use ACD queues for forwards any more - Personally I'd out the
> ACD queue and build a Phantom for this.
>
> You will need to ensure the phantom TN has CLA CFXA to allow it to
> forward externally, then set :
>
> FTR DCFW 16 90161....... etc
>
> Clive

Thanks very much for your input Clive. I will investigaste this
option. I have never configured a phantom TN so will have to research
how to do this. I have since found that my initial problem was due to
the fact that our sets are toll denied (we use an authorisation code
for outside line) which was causing the NU tone internally. An
external call was routing ok.

Andy


Posted by acewarlock on July 15, 2007, 1:37 pm
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On Jul 12, 1:40 am, aburges...@googlemail.com wrote:
> > I don't use ACD queues for forwards any more - Personally I'd out the
> > ACD queue and build a Phantom for this.
>
> > You will need to ensure the phantom TN has CLA CFXA to allow it to
> > forward externally, then set :
>
> > FTR DCFW 16 90161....... etc
>
> > Clive
>
> Thanks very much for your input Clive. I will investigaste this
> option. I have never configured a phantom TN so will have to research
> how to do this. I have since found that my initial problem was due to
> the fact that our sets are toll denied (we use an authorisation code
> for outside line) which was causing the NU tone internally. An
> external call was routing ok.
>
> Andy



I never use Phantoms to forward, I use ACD Queues. Just a personal
preference.


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