|
Posted by Kenneth J. Harris on December 19, 2005, 12:50 pm
Why did you buy the SB5120 from CompUSA instead of getting a new one
with higher speed capability from optimum online? I am assuming that
you want to get the new 30mbps service. If you are only interested in
the free new 15mbps you probably wouldn't need a new modem--at least I
know that the MotorolaSB4100 get the 15mbps speed. Also, when you
hooked up the new modem did you get the OOL screens about having to
register your new modem and go through the steps for swapping the modem,
detecting the new modem's MAC # etc. ?
spomospathi@hotmail.com wrote:
> Hello all...
>
> I have an old 3Com CMX modem that I wanted to upgrade. I went to
> CompUSA and brought a new Surfboard SB5120 modem. I brought it home,
> plugged it in and waited... and waited.. and waited....
>
> The modem would never come online. The first three lights, Power, Send,
> Receive were a steady green. The fourth light, the "Online" light, just
> flashed... and flashed.... and flashed...
>
> I called Optimum Online Customer Service who told me I had a defective
> modem. They did, take my new Mac address, had me reset the modem, etc,
> to no avail. They ran a signal test and came up with:
>
> SNR: 34Db
> Power Level Downstram: 4dbmV
> Power Level Upstream: 50dbMV
>
> I returned the modem and picked up a second one. Plugged it in, turned
> it on, etc. Same problem. I went to the diagnostics page of the modem
> and the signal was as follows:
>
> Freq: 6030000000 Hz
> SNR: 34db
> QAM 256
> Network Access Control Object: On
> Power level: 4dbmv
>
> for downstream.
>
> For upstream:
>
> Channel ID: 3
> Freq: 25008000 Hz
> Range Id: 5335
> Symbol Rate: 2.560 Msym/s
> Power level: 50dbmV
>
> I went to the STATUS page on the diagnostics and saw that the modem was
> hanging on the "Registering connection" step. It would hang there for
> about 5 minutes and restart the process all over again.
>
> Optimum Customer Support gave me the run-around. First, I was told it
> was a bad signal, although the specs above seem to be ok. Also, my old
> cable modem was working fine and after I plugged it back in, I was back
> online with the old modem in 5 minutes flat. After the tech checked my
> signal with the old modem, and said it was fine, he said the modem was
> bad.
>
> Can someone tell me what is going on here? I've had TWO SB5120 modems
> that were supposedly bad, and quite honestly, I'm not buying it. I
> suspect there was some sort of problem on Optimum's end, but I couldn't
> get anyone who was willing to help. The answer to every question was
> either "we need to send a tech out" or "your signal is bad".
>
> I want to upgrade to the SB5120 so I can take advantage of higher
> speeds. Am I out of luck? Is there that big a difference between the
> SB5120 and the SBV5120? Optimum tech support told me both should work,
> but that the SB5120 just didn't have the VoIP, which I'm not using
> anyway.
>
> Can someone help?
>
> Thanks.
>
> -Spo-
>
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map