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Posted by Dave on March 14, 2005, 3:55 pm
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Well, my experience is that no one at Comcast wants to take the time to look
at the log. I had poor service (dropped connection) for some time (2
years). They scheduled a service call each time only to say everything was
fine. Finally I started checking things out myself. Both the upstream and
downstream levels were on the ragged edge and when temperatures varied it
would start dropping connection. I started calling and reporting the levels
as a problem. As it turned out, the customer service tech and the tech
dispatched didn't seem to have a clue. They couldn't even carry on a
conversation about the acceptable range for each level. And they damn sure
didn't look at the modem log or signal levels. I kept it up until they
found the problems including a bad transmitter in the node. My levels are
pretty good now (downstream=0, upstream=38 and snr=37). Now I'm
experiencing problems (intermittent snr) when there are high winds.
Apparently they have an aerial cable problem. But it'll take several
reports and a lot of complaining to get anything fixed.
Bottom line is Comcast could care less about the modem log. But it is a
good source of information for my complaints to them.
> Dave wrote:
>> That's interesting. I wonder if this is a problem with all SB5100's. I
>> also have Comcast. But the timestamps seem to be correct. When I first
>> powered it up, it showed the 1970-01-01 date. But then it seems to get
>> the
>> correct time/date and seems to be close since then. What are you getting
>> for time and date?
>>
>>
>>
>>>Dave wrote:
>>>
>>>>I recently bought a new Motorola SB5100 cable modem. So far I'm pleased
>>>>with it but have noticed something strange with the log page. It
>>>>seems
>>>>the log grew until it was full and then instead of adding new entries
>>>>and
>>>>deleting the oldest entries, it keeps writing over the most recent
>>>>entry.
>>>>So the log is full of old stuff and it just keeps writing over the most
>>>>recent entry. Has anyone else noticed this? Thanks
>>>>
>>>>
>>>
>>>Mine does this as well. In addition to that, Comcast doesn't offer time
>>>stamps so the time recorded in the log is false.
>>
>>
>>
> Even more interesting is that today I did see the top 4 date/time lines
> stamped with today's date and a time. I mentioned in another forum that
> my SunRocket VOIP went out early this morning and at the same time my
> Comcast was very sluggish and timed out frequently. I recycled both my
> VOIP and 5100 boxes many times, but no indication of a time stamp during
> that time. I do see some odd assorted date/times further on down.
> Nothing consistent. I was told by Comcast/Motorola that the log has no
> purpose for the user...only for the providers...I have never been asked
> to supply the information or error codes. This is the legend at the top
> of my log....
>
> This page displays detailed information intended for use by an
> authorized Motorola Cable Modem technician.
>
> This is typically what I do get....
>
> 1970-01-01 00:00:44
>
> burris
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