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Posted by Bob H on December 15, 2005, 10:28 am
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In my area (eastern WA. state) Comcast offers the moto. modem along with one
by the name of AMBIT, I saw it at a comcast booth in a home show & asked for
it when I moved, It is much smaller about the size of a dsl modem and
appears to be fast, I went from connect speeds of 3-4,000 to 7-9,500 whith
the change (granted I did move but from a new neighborhood to one with nuch
older lines).....we get 8,000 as cable subscribers here....anyway, since you
are renting your modem and having problems with the Moto. you might check
into it.
>
>> Bruce wrote:
>>> "Dr Feelgood" wrote:
>>>> Chances are it was not provisioned properly. Could be the mac
>>>> address was input wrong. Try giving service a call again and have
>>>> them double check it.
>>>>
>>>>
>>> If that were the case, I don't think I'd even get a connection.
>>>
>>
>> Not necessarily.
>>
>> Remember that both your computer and the modem have their own IP
>> addresses. Your computer may be getting a valid IP address because
>> it's MAC address is already on your account. When the modem comes
>> online for the first time, it should get an IP address that will only
>> allow local access, but once it's provisioned, it will get an IP
>> address that will allow access to the Internet. The problem is that
>> the IP address is initially assigned at the direction of the
>> provisioning system. It is a very short lease. When it comes time to
>> renew the lease, if the provisioning process has not finished, the
>> regular DHCP server won't recognize the modem as being allowed to have
>> a full-access IP address. Your online light will remain lit, but
>> you'll have no access to the Internet.
>>
>> It should be easy for this to be fixed. A customer service rep can
>> repush, or refresh, the information on the account, after which the
>> DHCP server for your node will now know to give your modem a
>> full-access IP. Assuming your modem's MAC is correct in the records
>> (which it probably is if you are able to get, and re-get, the
>> temporary IP address that allows you to keep getting online over and
>> over again for that hour time period.)
>>
>
> Thanks Warren and Dr. FG. I have had them push a new config file twice,
> but this time I asked them to check the MAC. It was correct. Comcast
> suggests possibly a bad modem out of the box, and to swap before the
> truck roll on Saturday. I'll try to get back to the Comcast store before
> then...
>
> Thanks again.
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