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Posted by BigJim on November 21, 2006, 11:37 am
you may have a few problems, first your node may be overloaded, second your
modem
is a bit old or it could be inside your computer.
>I have comcast cable and I am located in the greater philadelphia area.
> My SB3100 is constantly resetting itself. I notice it resets more
> often when I am using the connection heavily.. i.e. up/down at the same
> time. Comcast came out today and "cleaned up" my lines and I was told
> that would fix the problem, yet here I am 20 minutes after the tech
> left facing the same issue. Here is the information from the modem
> page...
>
> (STATUS)
> Acquire Downstream Channel Done
> Obtain Upstream Parameters Done
> Establish IP Connectivity using DHCP Done
> Establish Time Of Day Done
> Transfer Operational Parameters through TFTP Done
> Register Connection Done
> Cable Modem Status Operational
> Initialize Baseline Privacy Done
>
> (SIGNAL)
> Downstream Value
> Frequency 723000000 Hz Locked
> Signal to Noise Ratio 33 dB
> Power Level -3 dBmV
>
> Upstream Value
> Channel ID 9
> Frequency 31000000 Hz Ranged
> Power Level 41 dBmV
>
> (LOG)
> 061114124155 8-Debug M570.2 Motorola CM certificate present
> 061114124155 8-Debug M571.7 CM Cert Upgrade Enabled. AutoRun after Reg
> or via SNMP
> 061114124155 8-Debug I503.0 Cable Modem is OPERATIONAL
> 061114124155 7-Information B401.0 Authorized
> 061114124154 8-Debug F502.1 Bridge Forwarding Enabled.
> 061114124154 8-Debug F502.3 Bridge Learning Enabled.
> 061114124154 7-Information B0.0 Baseline Privacy
> 061114124153 7-Information X518.9 Configuration - GGFMMD - Unit Update
> Enabled by CVC
> 061114124153 8-Debug I500.1 DOCSIS 1.0 Registration Completed
> 061114124153 7-Information I500.4 Attempting DOCSIS 1.0 Registration
> 061114124153 7-Information D509.0 Retrieved TFTP Config File SUCCESS
> 061114124153 7-Information D507.0 Retrieved Time....... SUCCESS
> ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
> ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid
> in response
> ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
> ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1
> REQ:1 ACK:1
> ************ 7-Information D0.0 DHCP CM Net Configuration download and
> Time of Day
> ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
>
> ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41,
> tempSid 7500
> ************ 8-Debug T505.0 Acquired Upstream with status OK
> ************ 7-Information T501.0 Acquired Downstream (723000000
> Hz)........ SUCCESS
> ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq
> 723000000, US Id 9
> ************ 7-Information I510.0 *** BOOTING ***
> SB3100-1.4.9.3-SCM00-NOSH
> 061114124120 7-Information H501.2 HFC: Shutting Downstream Down
> 061114124120 2-Alert T507.0 Received Async Error Range Failed
> 061114124119 3-Critical R4.0 Received Response to Broadcast Maintenance
> Request, but no Unicast Maint
> 061114124119 3-Critical H501.8 HFC: T4 Timer Expired
> 061114122455 8-Debug M570.2 Motorola CM certificate present
> 061114122455 8-Debug M571.7 CM Cert Upgrade Enabled. AutoRun after Reg
> or via SNMP
> 061114122455 8-Debug I503.0 Cable Modem is OPERATIONAL
> 061114122455 7-Information B401.0 Authorized
> 061114122454 8-Debug F502.1 Bridge Forwarding Enabled.
> 061114122454 8-Debug F502.3 Bridge Learning Enabled.
> 061114122454 7-Information B0.0 Baseline Privacy
> 061114122453 7-Information X518.9 Configuration - GGFMMD - Unit Update
> Enabled by CVC
> 061114122453 8-Debug I500.1 DOCSIS 1.0 Registration Completed
> 061114122453 7-Information I500.4 Attempting DOCSIS 1.0 Registration
> 061114122453 7-Information D509.0 Retrieved TFTP Config File SUCCESS
> 061114122453 7-Information D507.0 Retrieved Time....... SUCCESS
> ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
> ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid
> in response
> ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
> ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1
> REQ:1 ACK:1
> ************ 7-Information D0.0 DHCP CM Net Configuration download and
> Time of Day
> ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
>
> ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41,
> tempSid 2350
> ************ 8-Debug T505.0 Acquired Upstream with status OK
> ************ 7-Information T501.0 Acquired Downstream (723000000
> Hz)........ SUCCESS
> ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq
> 723000000, US Id 9
> ************ 7-Information I510.0 *** BOOTING ***
> SB3100-1.4.9.3-SCM00-NOSH
> 061114122420 7-Information H501.2 HFC: Shutting Downstream Down
> 061114122420 2-Alert T507.0 Received Async Error Range Failed
> 061114122419 3-Critical R4.0 Received Response to Broadcast Maintenance
> Request, but no Unicast Maint
> 061114122419 3-Critical H501.8 HFC: T4 Timer Expired
> 061114115543 8-Debug M570.2 Motorola CM certificate present
> 061114115543 8-Debug M571.7 CM Cert Upgrade Enabled. AutoRun after Reg
> or via SNMP
> 061114115543 8-Debug I503.0 Cable Modem is OPERATIONAL
> 061114115543 7-Information B401.0 Authorized
> 061114115542 8-Debug F502.1 Bridge Forwarding Enabled.
> 061114115542 8-Debug F502.3 Bridge Learning Enabled.
> 061114115542 7-Information B0.0 Baseline Privacy
> 061114115542 7-Information X518.9 Configuration - GGFMMD - Unit Update
> Enabled by CVC
> 061114115542 8-Debug I500.1 DOCSIS 1.0 Registration Completed
> 061114115542 7-Information I500.4 Attempting DOCSIS 1.0 Registration
> 061114115542 7-Information D509.0 Retrieved TFTP Config File SUCCESS
> 061114115542 7-Information D507.0 Retrieved Time....... SUCCESS
> ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
> ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid
> in response
> ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
> ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1
> REQ:1 ACK:1
> ************ 7-Information D0.0 DHCP CM Net Configuration download and
> Time of Day
> ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
>
> ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41,
> tempSid 254
> ************ 8-Debug T505.0 Acquired Upstream with status OK
> ************ 7-Information T501.0 Acquired Downstream (723000000
> Hz)........ SUCCESS
> ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq
> 723000000, US Id 9
> ************ 7-Information I510.0 *** BOOTING ***
> SB3100-1.4.9.3-SCM00-NOSH
> 061114115508 7-Information I511.1 Resetting due to SNMP docsDevResetNow
>
> 061114114731 8-Debug M570.2 Motorola CM certificate present
> 061114114731 8-Debug M571.7 CM Cert Upgrade Enabled. AutoRun after Reg
> or via SNMP
> 061114114731 8-Debug I503.0 Cable Modem is OPERATIONAL
> 061114114731 7-Information B401.0 Authorized
> 061114114730 8-Debug F502.1 Bridge Forwarding Enabled.
> 061114114730 8-Debug F502.3 Bridge Learning Enabled.
> 061114114730 7-Information B0.0 Baseline Privacy
> 061114114730 7-Information X518.9 Configuration - GGFMMD - Unit Update
> Enabled by CVC
> 061114114730 8-Debug I500.1 DOCSIS 1.0 Registration Completed
> 061114114730 7-Information I500.4 Attempting DOCSIS 1.0 Registration
> 061114114730 7-Information D509.0 Retrieved TFTP Config File SUCCESS
> 061114114730 7-Information D507.0 Retrieved Time....... SUCCESS
> ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
> ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid
> in response
> ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
> ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1
> REQ:1 ACK:1
> ************ 7-Information D0.0 DHCP CM Net Configuration download and
> Time of Day
> ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
>
> ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41,
> tempSid 4701
> ************ 8-Debug T505.0 Acquired Upstream with status OK
> ************ 7-Information T501.0 Acquired Downstream (723000000
> Hz)........ SUCCESS
> ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq
> 723000000, US Id 9
> ************ 7-Information I510.0 *** BOOTING ***
> SB3100-1.4.9.3-SCM00-NOSH
> 061114114655 7-Information H501.2 HFC: Shutting Downstream Down
> 061114114655 2-Alert T507.0 Received Async Error Range Failed
> 061114114654 3-Critical R4.0 Received Response to Broadcast Maintenance
> Request, but no Unicast Maint
> 061114114654 3-Critical H501.8 HFC: T4 Timer Expired
> 061114113208 8-Debug M570.2 Motorola CM certificate present
> 061114113208 8-Debug M571.7 CM Cert Upgrade Enabled. AutoRun after Reg
> or via SNMP
> 061114113208 8-Debug I503.0 Cable Modem is OPERATIONAL
> 061114113208 7-Information B401.0 Authorized
> 061114113207 8-Debug F502.1 Bridge Forwarding Enabled.
> 061114113207 8-Debug F502.3 Bridge Learning Enabled.
> 061114113207 7-Information B0.0 Baseline Privacy
> 061114113206 7-Information X518.9 Configuration - GGFMMD - Unit Update
> Enabled by CVC
> 061114113206 8-Debug I500.1 DOCSIS 1.0 Registration Completed
> 061114113206 7-Information I500.4 Attempting DOCSIS 1.0 Registration
> 061114113206 7-Information D509.0 Retrieved TFTP Config File SUCCESS
> 061114113206 7-Information D507.0 Retrieved Time....... SUCCESS
> ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
> ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid
> in response
> ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
> ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1
> REQ:1 ACK:1
> ************ 7-Information D0.0 DHCP CM Net Configuration download and
> Time of Day
> ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
>
> ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41,
> tempSid 5774
> ************ 8-Debug T505.0 Acquired Upstream with status OK
> ************ 7-Information T501.0 Acquired Downstream (723000000
> Hz)........ SUCCESS
> ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq
> 723000000, US Id 9
> ************ 7-Information I510.0 *** BOOTING ***
> SB3100-1.4.9.3-SCM00-NOSH
> 061114112825 7-Information H501.2 HFC: Shutting Downstream Down
> 061114112825 2-Alert T507.0 Received Async Error Range Failed
> 061114112824 3-Critical R4.0 Received Response to Broadcast Maintenance
> Request, but no Unicast Maint
> 061114112824 3-Critical H501.8 HFC: T4 Timer Expired
> 061114112824 7-Information H501.11 HFC:Unable to recover FEC lock
> 061114112750 3-Critical H501.16 HFC: FEC LOCK recovery failed
> 061114112749 3-Critical T5.0 SYNC Timing Synchronization failure - Loss
> of Sync
> 061114112524 8-Debug M570.2 Motorola CM certificate present
> 061114112524 8-Debug M571.7 CM Cert Upgrade Enabled. AutoRun after Reg
> or via SNMP
> 061114112524 8-Debug I503.0 Cable Modem is OPERATIONAL
> 061114112524 7-Information B401.0 Authorized
> 061114112523 8-Debug F502.1 Bridge Forwarding Enabled.
> 061114112523 8-Debug F502.3 Bridge Learning Enabled.
> 061114112523 7-Information B0.0 Baseline Privacy
> 061114112522 7-Information X518.9 Configuration - GGFMMD - Unit Update
> Enabled by CVC
> 061114112522 8-Debug I500.1 DOCSIS 1.0 Registration Completed
> 061114112522 7-Information I500.4 Attempting DOCSIS 1.0 Registration
> 061114112522 7-Information D509.0 Retrieved TFTP Config File SUCCESS
> 061114112522 7-Information D507.0 Retrieved Time....... SUCCESS
> ************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
> ************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid
> in response
> ************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
> ************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1
> REQ:1 ACK:1
> ************ 7-Information D0.0 DHCP CM Net Configuration download and
> Time of Day
> ************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
>
> ************ 8-Debug T503.1 Acquire US with status OK, powerLevel 41,
> tempSid 2388
> ************ 8-Debug T505.0 Acquired Upstream with status OK
> ************ 7-Information T501.0 Acquired Downstream (723000000
> Hz)........ SUCCESS
> ************ 8-Debug T509.0 Acquired DS with status OK, DS Freq
> 723000000, US Id 9
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 129000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 135000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 141000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 147000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 153000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 159000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 165000000, US Id 0
> ************ 3-Critical T2.0 SYNC Timing Synchronization failure -
> Failed to acquire FEC framing
> ************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS
> Freq 171000000, US Id 0
>
>
>
>
> Any ideas on how to fix this? Comcast has no freaking clue whats wrong
>
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