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Posted by IBNFSHN on May 12, 2006, 9:55 am
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Its been a while, but I believe the tree MB and all mailboxes in it have to
have some sort of greeting recorded. Even if you just say "Please hold".
> Hi, I've got a question re: Mitel Mail configuration. Not entirely
> sure which version we're running, although the manuals we've got date
> from 1997.
>
> The problem we're having is that voicemails set up as FCOS 15: TREE
> always go straight to voicemail and don't try to ring the appropriate
> extension first when called from the auto-attendant. Our non-tree
> voicemails (FCOS 1 or 10, for example) when set to NP receptionist
> treatment 2, gives the caller "I will ring <name>" and then the
> extension gets dialed. Not so with the tree voicemails - they go
> straight to voicemail, nothing else, doesn't seem to matter what NP
> receptionist treatment is applied or whether it's day or night service.
>
> I've tried creating a new FCOS and testing various combinations of
> features, but it seems anything I add (such as 064, and copying FCOS 10
> and adding 121 - tree - to it) breaks the tree functionality and still
> doesn't ring the extension.
>
> All suggestions appreciated.
>
> Thanks,
> Glenn
>
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