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Posted by Nalle on December 19, 2005, 10:25 am
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Hello,
Our telephones currently reboot approx once a week which cut off any
calls we are making at the time. Is there any way of stopping this or
at least changing it so that it only does it when everyone off the
phones. .We have a range of 5205 & 5215 IP phones. Many thanks
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Posted by on December 19, 2005, 6:53 pm
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>Our telephones currently reboot approx once a week which cut off any
>calls we are making at the time. Is there any way of stopping this or
>at least changing it so that it only does it when everyone off the
>phones. .We have a range of 5205 & 5215 IP phones. Many thanks
What software version are you using?
The recommendation for a weekly reboot was eliminated somewhere back in
release 5 dot something at least a year ago.
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Posted by John P. Dearing on December 19, 2005, 9:26 pm
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Nalle wrote:
> Hello,
>
> Our telephones currently reboot approx once a week which cut off any
> calls we are making at the time. Is there any way of stopping this or
> at least changing it so that it only does it when everyone off the
> phones. .We have a range of 5205 & 5215 IP phones. Many thanks
Even if you are still running the older software that does benefit from
a weekly reboot, can't the scheduled time be changed to a less
inconvenient time, like 3AM on a Sunday?
If it used to reboot in the middle of the night, but now is rebooting
during the day, check the internal time of the system. Make sure that AM
and PM are properly set or that if 24hr time is being used that it is
set properly.
You'd be surprised at the number of people that don't know the
difference between 3:00 and 15:00. 8-)
John
--
John P. Dearing
A+, Network+, Server+
To reply: Just drop "YOURPANTS" in my address! 8-)
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Posted by Gavin on December 20, 2005, 4:45 am
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Nalle wrote:
> Hello,
>
> Our telephones currently reboot approx once a week which cut off any
> calls we are making at the time. Is there any way of stopping this or
> at least changing it so that it only does it when everyone off the
> phones. .We have a range of 5205 & 5215 IP phones. Many thanks
If the reboot is happening at the same time every week then it's
definitely the programmed reboot. If it is happening at different
times of the week then it could be the courtesy reboot or a power issue
on site.
You can check your reboot options by going to Maintenance and
Diagnostics \ Maintenance Commands \ All and type the following: prog
reb dis. This will give you information similar to below:
PROGRAMMED REBOOT SCHEDULE IS OFF
PROGRAMMED REBOOT SCHEDULED: DAILY 02:15:00
PROGRAMMED REBOOT RESOURCE RECOVERY IS ON
PROGRAMMED REBOOT RESOURCE: RECOVERY 02:15:00
PROGRAMMED REBOOT COURTESY IS OFF
It maybe that you have a problem with your system and the Resource
recovery is activating and rebooting the system.
I hope this helps
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Posted by Nalle on December 20, 2005, 7:17 am
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This is what mine said and the actual reboot happened 2.15pm on Monday.
The system date and time are correct under the 'Group Administration
Tool' and I checked it with READDATETIME showing 2005-December-20
12:11:45.
PROGRAMMED REBOOT SCHEDULE IS ON
PROGRAMMED REBOOT SCHEDULED: TUESDAY 02:15:00
PROGRAMMED REBOOT RESOURCE RECOVERY IS ON
PROGRAMMED REBOOT RESOURCE: RECOVERY 02:15:00
PROGRAMMED REBOOT COURTESY IS OFF
At the moment I have changed time to 2:15pm Tuesday (today) so I can
see what happens.I will let you know if it does anything? Should I
change courtesy to 'ON'
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