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Posted by on September 24, 2006, 10:59 am
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Hi There,
I'm head of IT for a medium sized company and I'm about to replace our
old Avaya index for a Mitel 3300.
The contact centre has approximately 50 seats and ona busy day we take
about 2500 calls. Myself and the call centre manager chose the Mitel
3300 over Avaya's ACM as the best fit for our company.
Has anybody out there done anything similar. I would like to hear of
any experiences, good or bad and any advice to make the transition a
happy one.
I look forward to hearing from you....
Pete.
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