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Posted by vrkid0@gmail.com on June 29, 2006, 9:28 am
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Hi Tommy
I did the steps you described below:
In the first step you described, coverage of extension 770 (the
extension dialing for voicemail) there was no coverage group.
In the second step you described there were no group coverage at all.
Not 30 and not anything between 0 to 30.
What now?
TIA
Paolo
Touch Tone Tommy wrote:
> wrote:
>
> >Hi
> >
> >Thanx for the reply. The problem is that calls aren't transferred to
> >voicemail if no one answers on the extension and eventually, after a
> >while, the call is returned to the transferring extension or to the
> >operator (in case the call was transferred by the auto attendant).
> The basics of Merlin voice mail coverage:
>
> The voice mail's ports are part of a "Calling Group". You dial that
> calling group's number to access voice mail for checking your
> messages. Usually it is 770, but could certainly have been changed.
>
> The extensions that have voice mail boxes are put in a "Coverage
> Group", that is answered by the voice mail's calling group. This
> coverage group is usually group number 30, although any group from 1
> to 30 could have been used.
>
> The number of rings for "Group Coverage Delay" must be LESS than
> "Transfer Return Rings", or the call will return to the sender before
> it covers to voice mail.
>
>
> I would guess that somehow, either the extensions got removed from the
> voice mail coverage group, or the voice mail coverage group got
> removed from the voice mail's calling group.
>
> You need to do a bit of investigation and programming at the
> Operator's console phone.
>
> Menu
> System Program
> Start (or Exit)
> Extensions
> More (or Right Arrow button)
> Group Calling
> Coverage
> 770 (or whatever you dial for checking messages)
> Enter
> Inspect
>
> At this point, the screen will tell you what coverage group the
> extensions with mailboxes should be in. Or it may be blank. Make a
> note of it.
>
> Now start over, but after Extensions and More,
> Group Coverage
> 30 (or if a different group was revealed before, dial that group
> number)
> Enter
> Inspect
>
> Now you should see extension numbers that have voice mailboxes.
>
> If you saw no coverage group in the first exercise, but saw extensions
> in the 2nd one, you need to program voice mail's calling group to
> answer the coverage group.
>
> If you saw a coverage group in the first exercise, but no extensions
> in the 2nd one, you need to add the extensions to the coverage group.
>
> If both seem OK, check the Transfer Return Rings under System,
> Options, Transfer, Return. See if it is set too low, try putting it a
> 9 rings to test voice mail coverage.
>
> Good luck! Post back with your results, good OR bad!
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