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Posted by Mortel on September 4, 2006, 11:08 am
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I am looking for an explanation to the internal call flow from the
point of view of the call registers in the meridian, I understand the
way a call follows thorugh the various loads, but am interested more on
the physical processes that occur,
We are trying to put together a presentation to explain the call flow
in simple terms to the call centre managment staff, but we would like
to understand things more in depth first.
Stuart
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