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Posted by JoJo on April 27, 2007, 9:03 am
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> Greetings everyone,
>
> Ill try to keep this short and sweet. I have Charter as my cable ISP.
> I have a Motorola SB5120 cable modem. I have had this setup for almost
> 2 years without any problems at all. Recently (about a month ago) I
> began losing my internet connection during heavy downloading and then
> about 5 minutes after that it would come right back (don't need to
> restart the modem or anything just pops back on). I download from
> newsgroups so this was when i first noticed this. After about 5
> minutes of heavy downloading my connection would completely disappear,
> downloads would stop and i could not get anywhere on the internet. The
> strange thing was all the lights on my modem were still lit up.
> I figured this must be a problem with my router so i replaced that.
> Same thing happened. I figured well maybe my network card was bad,
> still same thing. At this point i tried everything. I setup a new
> account with a different Usenet server same thing, tried downloading
> directly from a website with large files, same thing. Tried a laptop
> on my network same problem so now im completely confused and ready to
> give up and just live with it.
> I decide what the hell i guess i could talk to Charter's tech support.
> I was transfered to someone who i could tell immediately could not
> speak English to well (not trying to knock the guy Ive come to expect
> that now, and he works a lot harder than i do to earn a living so i
> respect that). I tried explaining my situation to him and didn't get
> very far so he transfered me to on of the head techs. We talked for
> about 20 minutes while i my connection crashed and came back up and he
> could see i was losing my connection but had no answers. He said he
> opened a trouble ticket and that they would be working on it and have
> it back up. Well that was 2 weeks ago and I haven't heard anything. I
> have looked all over to find some similar issues and cant find
> anything. I am hoping one of you out there will be my savior. If you
> have any suggestions on what i can do to fix this i would realllly
> appreciate it. Thanks in advance.
I had a similar problem, losing connectivity. Mine was not related to large
downloads though. I was convinced that the problem was between the ISP's
distribution point and my connection at the pole. We would experience
intermittent dropouts throughout the day. I used a program called Link
Monitor, available for free from http://dracuul.tripod.com/ What I did was
ping yahoo.com every 15 sec. and kept a log of the results. I took it over
to my neighbors house, we share a distribution box at the pole, and ran the
program. It helped me prove that the problem was from the pole to my
computer. The ISP's service people were never able to see the problem
because it was so intermittent. I went thru 3 cable boxes. The final fix
was for them to replace every connector and device in the distribution box
where the cable entered my house. It had a feed thru and a 1 to 3 splitter.
Good luck, I know how frustrating it is.
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