Looking for a service vendor

Looking for a service vendor
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Subject Author Date
Looking for a service vendor Steve 08-11-2006
Posted by Steve on August 11, 2006, 11:23 am
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We've been using Nextira for the past few years. Since the purchase by
Blackbox, they're sticking to the letter of the service contract (we'll
get back to you within 3 days) instead of the idea of service (if
you've got a problem, we'll get back to you as fast as you need). I'm
looking for a new vendor to provide service and support on a small
Option 11C system with CallPilot and Symposium.

Any recommendations?

We're in the Chicago area.


Pure Networks
Posted by John 807 on August 11, 2006, 8:19 pm
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Sorry, Chicago I can't help you on the other hand N.J. I could help you out.
I'll check around, maybe you could try Brookside Technologies I heard they
picked up some of the Nextira business.

John 807
> We've been using Nextira for the past few years. Since the purchase by
> Blackbox, they're sticking to the letter of the service contract (we'll
> get back to you within 3 days) instead of the idea of service (if
> you've got a problem, we'll get back to you as fast as you need). I'm
> looking for a new vendor to provide service and support on a small
> Option 11C system with CallPilot and Symposium.
>
> Any recommendations?
>
> We're in the Chicago area.
>



Posted by murray on August 14, 2006, 5:48 pm
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Steve,

Service is not a problem. There are a lot of vendors in Chicagoland.
The question might be, do you want a parts replacement or replacement
and labor maintenance agreement? How big is your call center? What
feature of voice mail are you using? How old is your system, and
finally, are you using or planning to use VoIP?

If you need a list of qualified vendors I've still got mine. Drop me a
line.

Mike Murray.

Steve wrote:
> We've been using Nextira for the past few years. Since the purchase by
> Blackbox, they're sticking to the letter of the service contract (we'll
> get back to you within 3 days) instead of the idea of service (if
> you've got a problem, we'll get back to you as fast as you need). I'm
> looking for a new vendor to provide service and support on a small
> Option 11C system with CallPilot and Symposium.
>
> Any recommendations?
>
> We're in the Chicago area.


Posted by Steve on August 21, 2006, 12:47 pm
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If you get a chance, I'd love a copy of your list.

sdstern@gmail.com


THANKS.


murray wrote:
> Steve,
>
> Service is not a problem. There are a lot of vendors in Chicagoland.
> The question might be, do you want a parts replacement or replacement
> and labor maintenance agreement? How big is your call center? What
> feature of voice mail are you using? How old is your system, and
> finally, are you using or planning to use VoIP?
>
> If you need a list of qualified vendors I've still got mine. Drop me a
> line.
>
> Mike Murray.
>
> Steve wrote:
> > We've been using Nextira for the past few years. Since the purchase by
> > Blackbox, they're sticking to the letter of the service contract (we'll
> > get back to you within 3 days) instead of the idea of service (if
> > you've got a problem, we'll get back to you as fast as you need). I'm
> > looking for a new vendor to provide service and support on a small
> > Option 11C system with CallPilot and Symposium.
> >
> > Any recommendations?
> >
> > We're in the Chicago area.


Posted by XBarNone on August 20, 2006, 10:56 pm
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After november ask AT&T for CPE help.


> We've been using Nextira for the past few years. Since the purchase by
> Blackbox, they're sticking to the letter of the service contract (we'll
> get back to you within 3 days) instead of the idea of service (if
> you've got a problem, we'll get back to you as fast as you need). I'm
> looking for a new vendor to provide service and support on a small
> Option 11C system with CallPilot and Symposium.
>
> Any recommendations?
>
> We're in the Chicago area.
>



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