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Subject

Author

Date

Limited Access to Internet sites

Mattrixx

01-23-2006

Re: Limited Access to Internet sites

Warren

01-24-2006

Re: Limited Access to Internet sites

Quaoar

01-25-2006

Re: Limited Access to Internet sites

DMc

03-20-2006

Re: Limited Access to Internet sites

riggor99999

01-24-2006

Posted by Mattrixx on January 23, 2006, 8:25 pm

If you were Registered and logged in, you could reply and use other advanced thread options

Hi, DSL user here posting for my daughter who has Comcast Digital cable TV
and Internet.

I recently connected a Netgear router for her, installing the router after
the modem, and before the desktop (and wireless laptop).

Upon initial connection/setup, everything seemed to be in order as both
computers were able to connect online, go to various sites and also I
network shared files between the two computers with No difficulty.

After I left her place feeling accomplished, it seems *NOW* she is only able
to connect to certain limited sites, but *NOT* to ALL!!
She cannot for example, access her hotmail account along with very many
other sites! She can however access E-Bay and Newegg, Google etc. Some of
the sites load in a very limited what she calls "primitive" state with NO
pictures etc.

By phone, I had her disconnect from the router and plug directly into the
desktop from the cable modem, and all is fine! She then can access any site
without a problem.

So somewhere in the Netgear router lies the problem??
As I have said, I am familiar with SBC/Ameritech DSL.
This is all Very strange for me to hear since with DSL, it is ALL or
NOTHING!!!

Can someone here point out to me what might be a probable cause or setting
with the Netgear router, that might be affecting her ability to access *all*
Internet sites while using the Netgear router?

For example: Is Comcast a Static or Dynamic ISP ?
I have left default *Dynamic* in Netgear Router`s Basic setup Interface.

Thanks for any insight into this matter from any experienced Comcast
Internet/Router users

Matt

Posted by Warren on January 24, 2006, 4:35 am

Mattrixx wrote:

> Hi, DSL user here posting for my daughter who has Comcast Digital cable TV

> and Internet.

> I recently connected a Netgear router for her, installing the router after

> the modem, and before the desktop (and wireless laptop).

> Upon initial connection/setup, everything seemed to be in order as both

> computers were able to connect online, go to various sites and also I

> network shared files between the two computers with No difficulty.

> After I left her place feeling accomplished, it seems *NOW* she is only

> able to connect to certain limited sites, but *NOT* to ALL!!

> She cannot for example, access her hotmail account along with very many

> other sites! She can however access E-Bay and Newegg, Google etc. Some of

> the sites load in a very limited what she calls "primitive" state with NO

> pictures etc.

> By phone, I had her disconnect from the router and plug directly into the

> desktop from the cable modem, and all is fine! She then can access any

> site without a problem.

Did you power-cycle the modem? When you change the device that's directly
connected to the modem, you need to power-cycle the modem after removing the
old device, and before connecting the new device.

Disconnect the computer from the modem. Power-cycle the modem. Let it regain
sync. Then attach the router, and power it up. Once the router stabilizes,
connect the computer(s) to the router, and boot them up. It's important that
you bring the devices up in the right order, or you can get unexpected
results.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.

Compare and buy TaxCut and TurboTax Software:
http://www.holzemville.com/taxes/

Posted by Quaoar on January 25, 2006, 10:44 am

Warren wrote:

> Mattrixx wrote:

>> Hi, DSL user here posting for my daughter who has Comcast Digital cable TV

>> and Internet.

>> I recently connected a Netgear router for her, installing the router after

>> the modem, and before the desktop (and wireless laptop).

>> Upon initial connection/setup, everything seemed to be in order as both

>> computers were able to connect online, go to various sites and also I

>> network shared files between the two computers with No difficulty.

>> After I left her place feeling accomplished, it seems *NOW* she is only

>> able to connect to certain limited sites, but *NOT* to ALL!!

>> She cannot for example, access her hotmail account along with very many

>> other sites! She can however access E-Bay and Newegg, Google etc. Some of

>> the sites load in a very limited what she calls "primitive" state with NO

>> pictures etc.

>> By phone, I had her disconnect from the router and plug directly into the

>> desktop from the cable modem, and all is fine! She then can access any

>> site without a problem.

> Did you power-cycle the modem? When you change the device that's directly

> connected to the modem, you need to power-cycle the modem after removing the

> old device, and before connecting the new device.

> Disconnect the computer from the modem. Power-cycle the modem. Let it regain

> sync. Then attach the router, and power it up. Once the router stabilizes,

> connect the computer(s) to the router, and boot them up. It's important that

> you bring the devices up in the right order, or you can get unexpected

> results.

I will add to Warren's instruction that if the power-cycle does not
work, download a copy of winsockxpfix.exe (Google for it) to repair a
broken TCP/IP stack. Something seems to get borked in some Windows XP
installations when switching NICs or connection types.

Q

Posted by DMc on March 20, 2006, 11:15 pm

> Mattrixx wrote:

> > Hi, DSL user here posting for my daughter who has Comcast Digital cable

> > and Internet.

> >

> > I recently connected a Netgear router for her, installing the router

after

> > the modem, and before the desktop (and wireless laptop).

> >

> > Upon initial connection/setup, everything seemed to be in order as both

> > computers were able to connect online, go to various sites and also I

> > network shared files between the two computers with No difficulty.

> >

> > After I left her place feeling accomplished, it seems *NOW* she is only

> > able to connect to certain limited sites, but *NOT* to ALL!!

> > She cannot for example, access her hotmail account along with very many

> > other sites! She can however access E-Bay and Newegg, Google etc. Some

> > the sites load in a very limited what she calls "primitive" state with

> > pictures etc.

> >

> > By phone, I had her disconnect from the router and plug directly into

the

> > desktop from the cable modem, and all is fine! She then can access any

> > site without a problem.

> Did you power-cycle the modem? When you change the device that's directly

> connected to the modem, you need to power-cycle the modem after removing

the

> old device, and before connecting the new device.

> Disconnect the computer from the modem. Power-cycle the modem. Let it

regain

> sync. Then attach the router, and power it up. Once the router stabilizes,

> connect the computer(s) to the router, and boot them up. It's important

that

> you bring the devices up in the right order, or you can get unexpected

> results.

> --

> Warren H.

> ==========

> Disclaimer: My views reflect those of myself, and not my

> employer, my friends, nor (as she often tells me) my wife.

> Any resemblance to the views of anybody living or dead is

> coincidental. No animals were hurt in the writing of this

> response -- unless you count my dog who desperately wants

> to go outside now.

> Compare and buy TaxCut and TurboTax Software:

> http://www.holzemville.com/taxes/

verify that you don'y have a duplex mixmatch (half duplex vs full duplex).

Posted by riggor99999 on January 24, 2006, 7:09 am

Depending on the NetGear model - there is the ability to setup security
controls and filtering. Is it possible these got turned on somehow?