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Posted by Carl Navarro on September 22, 2006, 10:40 pm
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>I realize I can always purchase a brand new system, but I'm trying to
>figure out if the following is possible:
>
>Keep the Panasonic hardware, wiring, and phones, and replace the voice
>mail piece with outsourced voice mail. Benefits include:
>- No new wiring or 'system' turnover
>- No dependency on a contractor (like I've said, I've had terrible
>results)
>- A voice mail system I can manage from my desktop; the internet is my
>wiring.
>- If it doesn't work out, I'm only out a month or two of fees; no
>commitment.
There is no magic box that will make a 61610 phone system perform any
better that it does now.
O.K. Let's take this a step further. You are sitting at desk A and
you have 3 other desks, call them B,C and D. If someone calls Desk A,
you want to transfer the call to Desk B and have the outsourced VM
pick up the call. On a phone system that has no call forwarding and
no follow-on id? And you want the voice mail to magically find desk B
from outside the PBX?
If you have 6 phones or less, I can think of some convoluted soultion
that dedicates a line to an extension, but that would require a
contractor and additional hardware.
You might look into Voip Virtual Attendant or Verizon's Virtual
Centrex for a solution. Try www.packet8.net and follow the links to
Virtual office and Virtual Attendant, but all of these solutions are
designed to pry $100+ from your monthlhy budget, while a solution to
simply replace your phone system CABINET is less than $600. Even for
that small investment, you would find that your TVS-75 will behave
better. It's still not going to give you Unified messaging, but it
will give you better internal call handling.
Now i've offered two viable solutions that keep you present phones to
nobody else. I'll let someone else jump in here. Call a Panasonic
dealer and get a quote, learn the system you have and figure out a
way to improve it yourself, or learn phone systems and get a different
one or a web based solution.
It seems like the only choices you have.
Carl
>I just don't want to take the plunge and find out these systems aren't
>compatible. So my question is can I integrate the Panasonic KXT-61610
>system with outsourced voice mail. Any experience with this sort of
>thing?
>
>
>Matthew
>
>Carl Navarro wrote:
>>
>> >Hello,
>> >
>> >We've have the following Panasonic equipment:
>> >
>> >Panasonic Voice Mail: KXTV75
>> >Key system: KX-T616
>> >
>> >We have 4 incoming lines: 1 dedicated fax, and 3 that hunt, with an
>> >incoming toll free number.
>> >
>> >This is old stuff, and the voice mail system is incredibly klunky (for
>> >the person calling in, and for us to modify).
>> >
>> >I want to replace the voice mail system, and am thinking that the
>> >outsource VM systems certainly look much easier to manage, have email
>> >forwarding, etc. etc. I'm willing to spring for monthly fees if it's
>> >easier, and perhaps in the long run even cheaper.
>> >
>> >So, my concern is integrating those systems with our key system. I've
>> >spoken with a couple of vendors, and they don't seem to have enough
>> >'grey hair' to tell me if these systems can work together.
>>
>> You must be talking to the wrong dealers. If you truly have an
>> Panasonic KXT-61610, then that's your first problem. A 61610 cabinet
>> has 2-digit extensions, and the cabinet is about 17x12x6 inches HWD.
>> It has no message waiting lights or follow-on ID for voice mail.
>>
>> Follow-on ID is the part that lets the voice mail do a blind transfer
>> to an extension and process the next call. If the call comes back to
>> the voicemail system after a busy or no answer condition, it plays a
>> user's greeting instead of the general greeting. I would guess with
>> the TVS on a 61610, it could only be installed with the VM staying
>> with the call until it is answered by the extension or the outside
>> caller hangs up. It probably works on a 3 line system, but not very
>> well. In addition, you have no voice mail transfer unless you key the
>> VM extension, then dial #6*ext and hang up fast :-)
>>
>> >My chief question (and I'm sure there are some I haven't thought of):
>> >When the VM system calls us, and we don't pick up, or it's busy, can
>> >the VM system still get that call back from Panasonic and process it?
>> >Or is it now in the Panasonic system, and unable to work its way back
>> >to the VM system (sorry, I'm not using good technical words here, but I
>> >hope you get the idea).
>> >
>> >One vendor said we could use the 'shadow' option, which prompts the
>> >incoming caller for a name, which then requires us to accept the call.
>> >If we don't accept, then the call is routed back to the VM system. It's
>> >not clear to me why this would make a difference, but he said it would.
>>
>> Depending on your degree of flexibility, the new Panasonic TVA voice
>> mail system coupled to either a TA-824 or TAW-848 would do the job and
>> protect your investment in your present telephones. Any dealer who
>> sold you a TVS-75 at the time it was offered and didn't tell you the
>> limitations of the system should......
>>
>> Oh, maybe they did and whoever bought the system forgot. Right now,
>> the TVS pretty much is just an expensive answering machine.
>>
>> Expect to pay about $2k for the changeout, put the old system(s) on
>> eBay, and it's a done deal. If it were my choice, I'd choose the
>> TAW-848 or TDA-50, depending on the number of 70xx phones I had, and a
>> TVA-50 with LAN card as a minimum system.
>>
>> If you need any short answer assistance, send an email.
>>
>>
>> Carl Navarro
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