Identify abandoned calls in SMDR log from Mitel 3300 icp

Identify abandoned calls in SMDR log from Mitel 3300 icp
NewsGroups | Search | Tools
User Password
Register Now! Lost Password?
 comp.dcom.telecom.tech  Post an article  get this group's latest topics as an RSS feed add this group's latest topics to your My MSN content add this group's latest topics to your My Yahoo content  add this group's latest topics to your Google content  YahooMyWeb Yahoo!  Google Google  Windows Live Favorites Windows Live  del.icio.us del.icio.us  digg digg  Add to Netscape Netscape
Subject Author Date
Identify abandoned calls in SMDR log from Mitel 3300 icp Nalle 11-02-2006
Posted by Nalle on November 2, 2006, 5:24 am
If you were  Registered and logged in, you could reply and use other advanced thread options


Hi,

We've successfully been able to record the number of calls we receive
from the SMDR log, however, does anyone know how to identify an
abandoned call on an SMDR log? Is there a feature we need to turn on to
record an abandoned call.

Your help would be appreciated.

Many thanks


Pure Networks
Posted by Robert Bonomi on November 23, 2006, 8:18 am
If you were  Registered and logged in, you could reply and use other advanced thread options


>Hi,
>
>We've successfully been able to record the number of calls we receive
>from the SMDR log, however, does anyone know how to identify an
>abandoned call on an SMDR log? Is there a feature we need to turn on to
>record an abandoned call.
>
>Your help would be appreciated.
>
>Many thanks
>

you should have a record in the SMDR for each of the following events
(and some other record types)

incoming call, line ringing specifies which line/trunk/port
incoming call aswered specifies which extension answered
call disconnect caller (or answering party, if any) hung up.


If you find a 'type 1' record, AND a 'type 3' record, but *no* 'type 2' record,
this is, _by_definititon_ an "abandoned" call.


Posted by on December 8, 2006, 1:43 pm
If you were  Registered and logged in, you could reply and use other advanced thread options


If there are ****'s in the time to answer feild then it is an abandoned
call.

what I do to check is:

Is it an inbound call (is there time to answer)?
Is it answered(Time to answer is digits and we have a duration)?
Is the transfer / conference flag ' ' or 'T' or 'X'
that will cover your for requeues and interflows.

Good luck

Gord

Nalle wrote:
> Hi,
>
> We've successfully been able to record the number of calls we receive
> from the SMDR log, however, does anyone know how to identify an
> abandoned call on an SMDR log? Is there a feature we need to turn on to
> record an abandoned call.
>
> Your help would be appreciated.
>
> Many thanks


Posted by Nalle on December 28, 2006, 12:07 pm
If you were  Registered and logged in, you could reply and use other advanced thread options


Thank you very much. We've now located it.


gtanner@gmail.com wrote:
> If there are ****'s in the time to answer feild then it is an abandoned
> call.
>
> what I do to check is:
>
> Is it an inbound call (is there time to answer)?
> Is it answered(Time to answer is digits and we have a duration)?
> Is the transfer / conference flag ' ' or 'T' or 'X'
> that will cover your for requeues and interflows.
>
> Good luck
>
> Gord
>
> Nalle wrote:
> > Hi,
> >
> > We've successfully been able to record the number of calls we receive
> > from the SMDR log, however, does anyone know how to identify an
> > abandoned call on an SMDR log? Is there a feature we need to turn on to
> > record an abandoned call.
> >
> > Your help would be appreciated.
> >
> > Many thanks


Similar ThreadsPosted
Mitel 3300 September 24, 2006, 10:59 am
Mitel IP Trunking on the 3300 September 13, 2005, 9:43 pm
Mitel 3300 telephone reboot December 19, 2005, 10:25 am
Mitel ICP 3300 analog line May 21, 2007, 3:53 pm
MITEL 3300 SIP TRUNK TO OCS 2007 January 16, 2008, 11:22 am
Mitel 3300 & Call Recording March 16, 2008, 12:18 pm
Mitel 3300 ICP increasing callback while on hold September 27, 2005, 6:56 am
Mitel 3300 ICP - After restore line quality bad December 2, 2005, 6:16 am
Identify Modular Phone Jack February 24, 2006, 10:21 pm
www.smdr.org site is down June 8, 2005, 3:14 pm

other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

Custom CGI Perl and PHP programming by 1-Script.com

Contact Us | Privacy Policy
The site map in XML format XML site map