Identify abandoned calls in SMDR log from Mitel 3300 icp

Identify abandoned calls in SMDR log from Mitel 3300 icp

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Subject Author Date
Identify abandoned calls in SMDR log from Mitel 3300 icp Nalle 11-02-2006
Posted by Nalle on November 2, 2006, 5:24 am
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Hi,

We've successfully been able to record the number of calls we receive
from the SMDR log, however, does anyone know how to identify an
abandoned call on an SMDR log? Is there a feature we need to turn on to
record an abandoned call.

Your help would be appreciated.

Many thanks


Pure Networks
Posted by Robert Bonomi on November 23, 2006, 8:18 am
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>Hi,
>
>We've successfully been able to record the number of calls we receive
>from the SMDR log, however, does anyone know how to identify an
>abandoned call on an SMDR log? Is there a feature we need to turn on to
>record an abandoned call.
>
>Your help would be appreciated.
>
>Many thanks
>

you should have a record in the SMDR for each of the following events
(and some other record types)

incoming call, line ringing specifies which line/trunk/port
incoming call aswered specifies which extension answered
call disconnect caller (or answering party, if any) hung up.


If you find a 'type 1' record, AND a 'type 3' record, but *no* 'type 2' record,
this is, _by_definititon_ an "abandoned" call.


Posted by on December 8, 2006, 1:43 pm
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If there are ****'s in the time to answer feild then it is an abandoned
call.

what I do to check is:

Is it an inbound call (is there time to answer)?
Is it answered(Time to answer is digits and we have a duration)?
Is the transfer / conference flag ' ' or 'T' or 'X'
that will cover your for requeues and interflows.

Good luck

Gord

Nalle wrote:
> Hi,
>
> We've successfully been able to record the number of calls we receive
> from the SMDR log, however, does anyone know how to identify an
> abandoned call on an SMDR log? Is there a feature we need to turn on to
> record an abandoned call.
>
> Your help would be appreciated.
>
> Many thanks


Posted by Nalle on December 28, 2006, 12:07 pm
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Thank you very much. We've now located it.


gtanner@gmail.com wrote:
> If there are ****'s in the time to answer feild then it is an abandoned
> call.
>
> what I do to check is:
>
> Is it an inbound call (is there time to answer)?
> Is it answered(Time to answer is digits and we have a duration)?
> Is the transfer / conference flag ' ' or 'T' or 'X'
> that will cover your for requeues and interflows.
>
> Good luck
>
> Gord
>
> Nalle wrote:
> > Hi,
> >
> > We've successfully been able to record the number of calls we receive
> > from the SMDR log, however, does anyone know how to identify an
> > abandoned call on an SMDR log? Is there a feature we need to turn on to
> > record an abandoned call.
> >
> > Your help would be appreciated.
> >
> > Many thanks


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