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Posted by telecom-gear.com on May 7, 2008, 10:12 am
Matt wrote:
> Hey All,
> I am developing a third party IP Office software and was having
> trouble reading Agent states. I am stuck here so even a nudge in the
> right direction would be huge.
> Does anybody know if it is possible to read the Login/Logout status of
> agents using TAPI. Additionally, is it possible to read the Hunt
> Group Status (Enabled/Disabled) of the agent also using TAPI.
> I am not married to the idea of using TAPI, so any other method that
> lets me read IP Office Agent states would be helpful to me as well.
> As always, thanks in advance for any help
> -Matt
Hey Matt,
Are you using the CTI Link Pro license (SAP 171988)?
I'm just trying to understand better what you are doing, not suggesting
that it would help because I do not believe you can actually directly read
the status of an agent let alone the membership status of that user in a
group.
Drop me a private message at info AT telecom-gear.com I am also working on
some software for IPO, would love to exchange ideas.
Cheers,
D~
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