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Posted by PRASANNA.JAY@GMAIL.COM on January 18, 2007, 5:53 am
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Hi,
I know nothing of how the Symposium works and in my latest assignment I
am supposed to handle reporting for a contact center based on Nortel. I
am used to Avaya CMS and am familiar with the same The reports in it
are a breeze that is not something I can say for Symposium. I need
help. Can some one tell me where I can find a tutorial on what reports
are available and how can reports be customised.
Can I obtain the following
1) A half hourly summary of Calls Presented, Answered and Abandoned
2) For the same interval the number of Agents Staffed (Average
Positions Staffed like in Avaya CMS Reports)
3) Calls Answered Within T, Calls Abandoned Within T (Where T is any
time in Seconds)
4) Number of agents in that interval that were on outbound and inbound
calls and on Notready
I understand that my Question/Query may seem stupid but what the hell I
need any help I can get.
Regards,
Prasanna
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