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Posted by John on April 18, 2007, 11:22 am
If you were Registered and logged in, you could reply and use other advanced thread options
managed to fumble through and get a wide variety of canned reports to
satisfy all of the Contact Center managers request. I suspecct if you can
get yourself logged in you will find the same assuming you have a basic
understanding of CC reporting.
> Yes, you can get all of those stats and more out of both Symposium and its
> succcessor Contact Center.
>
>
>> Hi,
>>
>> I know nothing of how the Symposium works and in my latest assignment I
>> am supposed to handle reporting for a contact center based on Nortel. I
>> am used to Avaya CMS and am familiar with the same The reports in it
>> are a breeze that is not something I can say for Symposium. I need
>> help. Can some one tell me where I can find a tutorial on what reports
>> are available and how can reports be customised.
>>
>> Can I obtain the following
>> 1) A half hourly summary of Calls Presented, Answered and Abandoned
>> 2) For the same interval the number of Agents Staffed (Average
>> Positions Staffed like in Avaya CMS Reports)
>> 3) Calls Answered Within T, Calls Abandoned Within T (Where T is any
>> time in Seconds)
>> 4) Number of agents in that interval that were on outbound and inbound
>> calls and on Notready
>>
>> I understand that my Question/Query may seem stupid but what the hell I
>> need any help I can get.
>>
>> Regards,
>> Prasanna
>>
>
>
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