Help with Viewstation 512MP

Help with Viewstation 512MP
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Subject Author Date
Help with Viewstation 512MP Ian Ledsham 06-13-2007
Posted by Ian Ledsham on June 13, 2007, 1:36 pm
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I wonder if anybody can help withthe following problem.

We have a Polycom Viewstation 512MP which is connected over ISDN2. However,
whenever you start the system up, the red light comes on the microphone pod
and stays on. When you try and press the button in the middle, it makes no
difference, it still stays on. As a result, when in a call, the remote
party can not hear the local party (our side).

I have tried a replacement Microphone pod and cable, but it is still the
same.

Many thanks,

Ian.



Pure Networks
Posted by Nio on June 13, 2007, 2:31 pm
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Ian Ledsham ha scritto:
> I wonder if anybody can help withthe following problem.
>
> We have a Polycom Viewstation 512MP which is connected over ISDN2. However,
> whenever you start the system up, the red light comes on the microphone pod
> and stays on. When you try and press the button in the middle, it makes no
> difference, it still stays on. As a result, when in a call, the remote
> party can not hear the local party (our side).
>
> I have tried a replacement Microphone pod and cable, but it is still the
> same.
>
> Many thanks,
>
> Ian.
>
>
Probably a fault, unfortunally Polycom is a firm that does not
want to fix it anymore.

This is the reason we move to Sony and Aethra systems.

Posted by on June 22, 2007, 2:45 pm
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Do you have Mute Auto Answer Calls checked in the User Setup screen? Granted it
should unmute when you hit the button, but are you starting out muted?


says...
>
>I wonder if anybody can help withthe following problem.
>
>We have a Polycom Viewstation 512MP which is connected over ISDN2. However,
>whenever you start the system up, the red light comes on the microphone pod
>and stays on. When you try and press the button in the middle, it makes no
>difference, it still stays on. As a result, when in a call, the remote
>party can not hear the local party (our side).
>
>I have tried a replacement Microphone pod and cable, but it is still the
>same.
>
>Many thanks,
>
>Ian.
>
>


--
"She said she'd always been a dancer
She worked at 15 clubs a day
And though she thought I knew the answer
Well I knew what I could not say"
- Paul McCartney

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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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