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Posted by $Bill on September 21, 2006, 8:59 pm
Trizi wrote:
> Hello -
>
> I am trying to set up a new Linksys Cable Modem and Activate it on
> Rogers High Speed Internet.
>
> The set up was fine (I think) from my end, I have Windows XP which
> detected the new cable modem and all looked fine.
>
> The problem occured when I went on to the last step and called Rogers
> to give them my MAC Address: they didn't know what to do with it.
>
> I spent hours on the phone between the business set up area and
> technical support and in the end, they told me that the Linksys modem
> is not compatible, and that only Docsys and Terayon Models work.
>
> Now I know this can't be true because I've seen posts on the usenet
> groups dated a few years ago and people seem to be getting them to
> work.
>
> Can anyone tell me what to tell Rogers admin people to help them?
The roger's site shows they support their own list of DOCSIS modems:
# Motorola model number SB5100
# Toshiba model number PCX2600
# Scientific Atlanta model numbers DPX2100 and DPC2100
# RCA model number DCM 325
# Linksys model number BEFCMU10
and says you can rent for $3/mo or buy for $100.
It doesn't seem to indicate a list of other acceptable modems
if any - although they do indicate 'numerous retail outlets' as
a possibility. They seem to want to keep a tight rein on your
modem and make some money in the process.
You'd think as long as your mode is DOCSIS 2.0 that they'd be
able to provision it.
What is your modem model ? Have you tried just hooking it up
and trying to run ?
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