Fax Pool?

Fax Pool?
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Subject Author Date
Fax Pool? Ted 01-22-2008
|--> Re: Fax Pool? danny burstein01-22-2008
---> Re: Fax Pool? Carl Navarro01-23-2008
|--> Re: Fax Pool? Paul Timmins01-25-2008
---> Re: Fax Pool? Robert Bonomi01-29-2008
Posted by Ted on January 22, 2008, 11:38 pm
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We have a situation where we have customers complaining that our fax is
always busy. It is a single machine on a DID. We also have a rightfax number
that we are now also giving out to the customers as it is capable of
handling more than one inbound at a time.

The situation is that the fax number for the stand alone machine is what is
printed on all of our forms. We can not have rightfax set up this number as
they will only use theirs. Is there a solution to somehow create a setup
similar to a printer pool where the print job goes to the first available
printer with a fax that comes in on a Telco DID?

I know that this is a long shot, but if there is a solution that will
include the DID fax number, I could really amaze my boss.

Thanks
Ted



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Posted by danny burstein on January 22, 2008, 11:59 pm
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>We have a situation where we have customers complaining that our fax is
>always busy. It is a single machine on a DID. We also have a rightfax number
>that we are now also giving out to the customers as it is capable of
>handling more than one inbound at a time.

Any chance of being able to port the number
to a different carrier, such as (name used
just for familiarity) Vonage? Yes, I realize
it's a DID, so may be tricky... but it's
worth looking at.

Once the number is handled by someone else,
you've got puhhhlenty of options.



--
_____________________________________________________
Knowledge may be power, but communications is the key
                 dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]

Posted by Carl Navarro on January 23, 2008, 6:26 am
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On Tue, 22 Jan 2008 23:38:43 -0500, "Ted"

>We have a situation where we have customers complaining that our fax is
>always busy. It is a single machine on a DID. We also have a rightfax number
>that we are now also giving out to the customers as it is capable of
>handling more than one inbound at a time.
>
>The situation is that the fax number for the stand alone machine is what is
>printed on all of our forms. We can not have rightfax set up this number as
>they will only use theirs. Is there a solution to somehow create a setup
>similar to a printer pool where the print job goes to the first
available
>printer with a fax that comes in on a Telco DID?

What am I missing here? Is the DID pool part of a group of numebrs in
your PBX? Liet's give them numbers like 100-150. In the universe,
you set up 181 as a hunt group, and pool your fax machines, say
181-183 are 3 fax machines. Then you point the DID number to 181 and
you have a 3 line inward hunt group for the DID number.

Just a thought,

Carl


Posted by Ted on January 23, 2008, 9:50 pm
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The number is not part of the pbx.

> On Tue, 22 Jan 2008 23:38:43 -0500, "Ted"
>
>>We have a situation where we have customers complaining that our fax is
>>always busy. It is a single machine on a DID. We also have a rightfax
>>number
>>that we are now also giving out to the customers as it is capable of
>>handling more than one inbound at a time.
>>
>>The situation is that the fax number for the stand alone machine is what
>>is
>>printed on all of our forms. We can not have rightfax set up this number
>>as
>>they will only use theirs. Is there a solution to somehow create a setup
>>similar to a printer pool where the print job goes to the first
> available
>>printer with a fax that comes in on a Telco DID?
>
> What am I missing here? Is the DID pool part of a group of numebrs in
> your PBX? Liet's give them numbers like 100-150. In the universe,
> you set up 181 as a hunt group, and pool your fax machines, say
> 181-183 are 3 fax machines. Then you point the DID number to 181 and
> you have a 3 line inward hunt group for the DID number.
>
> Just a thought,
>
> Carl
>
>



Posted by Carl Navarro on January 24, 2008, 7:16 am
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On Wed, 23 Jan 2008 21:50:41 -0500, "Ted"

>The number is not part of the pbx.

Oh, I think I understand. The fax is not a DID, but a 1B(standard
2way phone line). Meaning it's a Plain Old Telephone line from the
telco. Now you order it as a hunting line, keeping the number as a
pilot, and order any number of lines you want for backup. It's also a
good idea to use another route for outbound calls and keep these lines
free for inward calls.

If this was truly a DID trunk, it would tend to be a receive only
trunk that provided a signal to the phone company and received only a
certain number of digits and those digits would be used to route the
call to a destination or mailbox.

carl





other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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