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Subject Author Date
DSL or Cable LurfysMa 10-18-2005
---> Re: DSL or Cable Robert Nichols10-19-2005
Posted by BR on October 19, 2005, 10:35 am
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On Wed, 19 Oct 2005 15:03:59 +0000, Robert Nichols wrote:

> I think you'll find that using Comcast's home service for running a
> business is contrary to Comcast's AUP. If your use of the service falls
> within the realm of normal home use (not running any publicly accessible
> servers, not sending large amounts of email, not continuously using a
> large fraction of your bandwidth, etc.) you could probably get away with
> it, but Comcast's tech support for home users can be absolutely abysmal
> at times. Can your business stand being without service for 3 or 4 days
> while Comcast first sends someone to inspect your PC and cable modem
> before dispatching a line tech. to track down their line problem?

That does raise the question. Does Comcast have quality assurances as part
of a business account?


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Posted by LurfysMa on October 19, 2005, 10:29 am
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>On Wed, 19 Oct 2005 15:03:59 +0000, Robert Nichols wrote:
>
>> I think you'll find that using Comcast's home service for running a
>> business is contrary to Comcast's AUP. If your use of the service falls
>> within the realm of normal home use (not running any publicly accessible
>> servers, not sending large amounts of email, not continuously using a
>> large fraction of your bandwidth, etc.) you could probably get away with
>> it, but Comcast's tech support for home users can be absolutely abysmal
>> at times. Can your business stand being without service for 3 or 4 days
>> while Comcast first sends someone to inspect your PC and cable modem
>> before dispatching a line tech. to track down their line problem?
>
>That does raise the question. Does Comcast have quality assurances as part
>of a business account?

I'm not as interested in their assurances as in their deliverables.
I've had assurances before that did not exactly pan out...

--
For email, use Usenet-20031220@spamex.com


Posted by BR on October 19, 2005, 1:54 pm
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On Wed, 19 Oct 2005 10:29:01 -0700, LurfysMa wrote:

> I'm not as interested in their assurances as in their deliverables. I've
> had assurances before that did not exactly pan out...


Well the important ones are the ones you can get them to sign off on. In
other words a legally binding contract.


Posted by Eric on October 25, 2005, 9:57 am
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>I think you'll find that using Comcast's home service for running a
>business is contrary to Comcast's AUP. If your use of the service falls
>within the realm of normal home use (not running any publicly accessible

If you sleep there, it is residental service. Like business phone
lines, the price difference is the only difference. But, since you have
a direct line to a face to face sales rep, you can complain to them and
get pushed to the front of the line if you're having a problem.



Posted by David Ross on October 25, 2005, 2:26 pm
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Eric wrote:

>>I think you'll find that using Comcast's home service for running a
>>business is contrary to Comcast's AUP. If your use of the service falls
>>within the realm of normal home use (not running any publicly accessible
>
>
> If you sleep there, it is residental service. Like business phone
> lines, the price difference is the only difference. But, since you have
> a direct line to a face to face sales rep, you can complain to them and
> get pushed to the front of the line if you're having a problem.
>
No.


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