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Posted by LurfysMa on October 19, 2005, 10:28 am
On Wed, 19 Oct 2005 15:03:59 +0000 (UTC), Robert Nichols
>:I have had DSL for several years. I think it's from XO/Covad. I'm not
>:sure because I get it through the company that we lease our computers
>:from so I don't pay the provider directly.
>:
>:The leasing company is no longer providing broadband service as aprt
>:of the lease and my lease is up. So, in addition to upgrading our
>:computers, I also need to decide what to do about broadband.
>:
>:I liked the DSL initially, but that may have been because I previously
>:had dial up. Lately, it hasn't been so good. I keep hearing that cable
>:is much faster. Is that true?
>:
>:We have Comcast in this area (SF Bay Area). The computers are in a
>:home office and we have Comcast cable TV. I have found Comcast to be a
>:big, impersonal, not very freindly company, but the cable TV service
>:has been pretty good. Are they a reasonable provider and a good
>:alternative to DSL?
>:
>:I just got off the phone with them. They say they can install a
>:business plan for $90/mo that promises 5MB/512KB bandwidth. I thinjk
>:that's several times what I have now with DSL. Is that valid?
>:
>:Comcast has several non-business plans that are a lot cheaper. I asked
>:the guy what the differences are. He said bandwidth and 24/7 tech
>:support. Would I be better off just getting a home service? I don't
>:mind the $75-90/mo if the sergvice is really significantly better.
>
>I think you'll find that using Comcast's home service for running a
>business is contrary to Comcast's AUP. If your use of the service falls
>within the realm of normal home use (not running any publicly accessible
>servers, not sending large amounts of email, not continuously using a
>large fraction of your bandwidth, etc.) you could probably get away with
>it, but Comcast's tech support for home users can be absolutely abysmal
>at times. Can your business stand being without service for 3 or 4 days
>while Comcast first sends someone to inspect your PC and cable modem
>before dispatching a line tech. to track down their line problem?
I have no doubt that their t/s for home users is non-existent if not
dangerous. The question is whether their business t/s is any better. I
don't mind paying $100/mo if I got reliable service and responsive
t/s. I guess I'll sign up and see.
--
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