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Posted by Nalle on October 17, 2006, 11:45 am
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This problem has now been escalated to MITEL who have confirmed that
their latest version of software doesn't even solve the problem so they
have set a time limit of up to six months to put a fix in place. I
shall be looking forward to April 2007.
Nalle wrote:
> I have since discovered that this is as a result of changing the hunt
> group priority meaning that when we change a persons order in a hunt
> group it resets that hunt group's routing to night service. I will let
> you know if we manage to resolve this issue.
>
>
>
>
> Nalle wrote:
> > Hello,
> >
> > We have a mitel 3300 icp and having problems with voicemail on our hunt
> > groups.
> >
> > We have a hunt group 2000 which all calls are sent to and within this
> > hunt group the calls are distributed to the agents. This works fine and
> > have had no problems until we setup voicemail on this hunt group for
> > night service.
> >
> > The strange thing is that it works fine for 3 or 4 days but at random
> > times and intervals it changes the call rerouting assignment back to 1
> > and calls are no longer forwarded to night service message. When I
> > checked the log the only message relating to this problem comes up with
> > the following:
> >
> >
> > Log Type: Software
> > Log Number: 3508
> > Severity: Warning
> > Date: 2006/Sep/18
> > Time: 09:18:05
> > Source: Call Control - Software
> > Description: DBNETSX: dbnetlog: Not a station/brdcst group
> > tel_no=2000
> > Module: Call Control - Software
> > File Name and Line Number: log_outputs_util_en.c;2023
> >
> > When I looked into changing the 2000 to a dummy broadcast group or
> > station it said it couldn't because the number was used elsewhere. I
> > assume this is because i'm already using it as a hunt group.
> >
> > Has anyone had this problem before or how we could get round this?
> >
> > Many thanks
> >
> > Ellan
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