Comcast modem trouble?

Comcast modem trouble?
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Subject Author Date
Comcast modem trouble? Vey 07-27-2007
Posted by Charles Newman on September 6, 2007, 4:03 pm
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> Surfboard died.
> Swapped it and they gave me a new RCA Thomson. Ran the registration for
> existing customers and i stopped at the last page. Different errors each
> time I tried. After sitting on the phone for an hour, Comcast says they
> could see modem, could ping it, I could ping yahoo, but could clear
> registration mode.
>
> They told me to swap it again. Got another RCA Thomson and exactly the
> same problem happened.
>
> So far, I haven't called again. Haven't had a spare hour at one time.
> Anyone have any ideas?

Yes, if you can get DSL, dump Comcast for DSL. Although DSL
is slower, things just plain work better. My patience with Comcast
customer service ran out.



Pure Networks
Posted by Bill M. on September 6, 2007, 7:01 pm
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On Thu, 6 Sep 2007 13:03:24 -0700, "Charles Newman"

>>
>> So far, I haven't called again. Haven't had a spare hour at one time.
>> Anyone have any ideas?
>
>Yes, if you can get DSL, dump Comcast for DSL.

Blanket advice like that is not good. There's no way one access
technology will always be better for everyone than another access
technology.

>Although DSL is slower, things just plain work better.

Nonsense, of course.

>My patience with Comcast customer service ran out.

I think you've allowed your personal frustration to cloud your
judgment. :)

--
Bill

Posted by $Bill on September 6, 2007, 9:05 pm
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Bill M. wrote:
> On Thu, 6 Sep 2007 13:03:24 -0700, "Charles Newman"
>
> Blanket advice like that is not good. There's no way one access
> technology will always be better for everyone than another access
> technology.

DSL is definitely slower, but I'm guessing slightly more reliable
since it's the phone company maintaining it - not enough for me to
give up the speed of cable.

>>Although DSL is slower, things just plain work better.
>
> Nonsense, of course.

I agree - my uptime has been great since my last modem swap.


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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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