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Posted by Vey on July 27, 2007, 5:39 pm
Andrew Rossmann wrote:
> [This followup was posted to comp.dcom.modems.cable and a copy was sent
> to the cited author.]
>
> junker@ericvvey.com says...
>> Surfboard died.
>> Swapped it and they gave me a new RCA Thomson. Ran the registration for
>> existing customers and i stopped at the last page. Different errors each
>> time I tried. After sitting on the phone for an hour, Comcast says they
>> could see modem, could ping it, I could ping yahoo, but could clear
>> registration mode.
>>
>> They told me to swap it again. Got another RCA Thomson and exactly the
>> same problem happened.
>>
>> So far, I haven't called again. Haven't had a spare hour at one time.
>> Anyone have any ideas?
>
> If it's a DCM315, it can't transfer data faster than about 5M, no matter
> what the cap is.
>
> Don't try using the on-line registration. I've found it too buggy and
> picky. Call and make certain they have the correct HFC MAC address in
> their database.
>
It's the 425.
How do you stop it from starting the registration process? When I tried
to bypass it, it kept coming back to the same registration page and
wouldn't let me use the web, although I could ping, trace and I'll bet
use ftp. That has been true for the surfboard or the thomson modems on
Comcast systems. Must be some trick I am missing.
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