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Posted by Exray on February 9, 2008, 6:49 pm
f/f, you are, of course, completely correct. Even if they DID promise the
upgrade as a forever, there must have been some way they'd be able to weasel
out of it.
The annoying thing, as I have said, is that they seem to have no corporate
recollection of the 6/1 that they were giving.... and when I call and tell
them that they are only providing upload of 384, they tell me they have
never done anything else and would I like to buy blast...or maybe I
shouldn't be using a Toshiba 2200 Modem that I own and they'll send a guy
out to check out the system....or maybe my computer settings are wrong....or
perhaps it's the phase of the moon.
It would be refreshing if they were able to send me a copy of the mailing
and point out that it was clearly (or even obscurely) as promotional and
perhaps temporary.
>
>>> There was probably a policy change, or your upgrade was a mistake that
>>> they later caught. You need to check exactly what speeds are available
>>> to those without video. As it is, you are probably paying $10-15 more
>>> than somebody with video. It may be practical to pay for the lowest
>>> basic video you can get, even if you don't use it, and then you can get
>>> any speed you want.
>>>
>>
>>Andy, the real problem is that they sort of deny ever having had such a
>>tier
>>as 6/1 available in eastern massachusetts. And of course it's very
>>difficult to find complete information on current available services and
>>even more difficult to find information on past available services online.
>>Communication companies don't seem to want to just tell you "send us $XX
>>per
>>month and we'll sell you $YY". Everything is a bundle. The only two
>>places
>>I ever saw the service were first, the letter they mailed to customers,
>>and
>>then second, for three months in action.
>>
>>Then they made the service just disappear without any notice at all. If
>>it
>>was a mistake it was a doozie....giving away a tier of service for a while
>>that they assert does not exist and they don't remember giving away.
>>
>>It all makes me wonder if perhaps I am just making it up (they are
>>winning).
>>
> I think the problem is you are fighting a losing cause. All businesses
> have the right to change their minds when what they are doing does not
> make fiscal sense. For some reason Comcast gave you 6/1 for 3 months,
> then stopped. You say you got a flyer saying enjoy the free upgrade,
> okay no problem, you did enjoy the free upgrade. No way a company,
> ESPECIALLY Comcast, would say "free for ever". Companies just don't do
> that and Comcast NEVER would. So you have enjoyed your free upgrade
> and now they are telling you if you want to keep that "enhanced" level
> you must sign up for more stuff. That is their right and it makes
> fiscal sense for them. "Bundling" is a way to offer good sellers with
> slow sellers, businesses do it all the time. 'Buy one get one free' is
> a good example of a "bundled" sale. Moves product off the shelves to
> make room for new stuff. Comcast is just selling you faster internet,
> none of us like to wait, along with something you don't want or
> apprently need, cable tv. They get more money coming in, and you get
> what you want. That makes sense to them but apprently not what you
> want. It seems your only alternative is to call Verizon and find out
> about DSL or FIOS in your area. There is always satellite internet,
> MUCH slower for the same money, but no Comcast involved.
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