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Posted by exray on February 5, 2008, 7:30 pm
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Early in 2007, Comcast sent out a letter to its customers (this was
Massachusetts) that they were raising the speeds of the basic tier; Download
was going to (I think) 6 Meg, upload to 1 Meg.. The letter was a nice piece
of 4 color printing on slick and heavy paper, as I recall.
Well, they raised the speeds, which was a wonderful thing, since I was able
then to watch my slingbox from remote locations with much better pictures
than with a 384K cap.
Then, a few months later, after I'd tossed the letter, they reverted to 4
Meg/384K. Calling Comcast, of course, provides nothing. They have no way
on the phone of saying "yes, sir, we remember that free upgrade for our
customers, and we'll reinstitute it". To the contrary, they deny any
corporate memory.
Does anybody have any similar experience with that "promotion" and its
disappearance from Comcast? Or prehaps even somebody saved the letter and
can scan and post it somewhere? I don't want to have to pay the extra $10
per month for high speed DOWNLOAD that I don't need.
Thanks
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Posted by f/fgeorge on February 6, 2008, 5:44 am
>Early in 2007, Comcast sent out a letter to its customers (this was
>Massachusetts) that they were raising the speeds of the basic tier; Download
>was going to (I think) 6 Meg, upload to 1 Meg.. The letter was a nice piece
>of 4 color printing on slick and heavy paper, as I recall.
>
>Well, they raised the speeds, which was a wonderful thing, since I was able
>then to watch my slingbox from remote locations with much better pictures
>than with a 384K cap.
>
>Then, a few months later, after I'd tossed the letter, they reverted to 4
>Meg/384K. Calling Comcast, of course, provides nothing. They have no way
>on the phone of saying "yes, sir, we remember that free upgrade for our
>customers, and we'll reinstitute it". To the contrary, they deny any
>corporate memory.
>
>Does anybody have any similar experience with that "promotion" and its
>disappearance from Comcast? Or prehaps even somebody saved the letter and
>can scan and post it somewhere? I don't want to have to pay the extra $10
>per month for high speed DOWNLOAD that I don't need.
>
>Thanks
>
Here in Northern Virginia mine is 6/1 all the time with an occassional
burst to 12 down. They sent out flyers, months ago, trying to get
everyone to go to an 8/1 for an extra $10.00 but most people did not
bite.
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Posted by Andrew Rossmann on February 6, 2008, 4:56 pm
[This followup was posted to comp.dcom.modems.cable and a copy was sent
to the cited author.]
exray@amexol.com says...
> Early in 2007, Comcast sent out a letter to its customers (this was
> Massachusetts) that they were raising the speeds of the basic tier; Download
> was going to (I think) 6 Meg, upload to 1 Meg.. The letter was a nice piece
> of 4 color printing on slick and heavy paper, as I recall.
>
> Well, they raised the speeds, which was a wonderful thing, since I was able
> then to watch my slingbox from remote locations with much better pictures
> than with a 384K cap.
>
> Then, a few months later, after I'd tossed the letter, they reverted to 4
> Meg/384K. Calling Comcast, of course, provides nothing. They have no way
> on the phone of saying "yes, sir, we remember that free upgrade for our
> customers, and we'll reinstitute it". To the contrary, they deny any
> corporate memory.
>
> Does anybody have any similar experience with that "promotion" and its
> disappearance from Comcast? Or prehaps even somebody saved the letter and
> can scan and post it somewhere? I don't want to have to pay the extra $10
> per month for high speed DOWNLOAD that I don't need.
Do you have video service from Comcast also? In many areas, if you don't
have video, you only get 4000/384, with no PowerBoost.
--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross
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Posted by exray on February 7, 2008, 4:42 pm
Andy, thanks for your reply. The email address I have in newsgroups is
bogus, so your response to me via email should have bounced.
I don't have comcast video, and won't.
The issue is that Comcast sent out this letter to its customers where I live
saying they would raise the speeds to 6 (I think) / 1.
Then they did the change. Then a few months later they undid the
change.....and they have completely forgotten about that letter.
I am just hoping somebody has a copy of that letter.
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Posted by Andrew Rossmann on February 7, 2008, 4:47 pm
exray@amexol.com says...
> Andy, thanks for your reply. The email address I have in newsgroups is
> bogus, so your response to me via email should have bounced.
>
> I don't have comcast video, and won't.
>
> The issue is that Comcast sent out this letter to its customers where I live
> saying they would raise the speeds to 6 (I think) / 1.
>
> Then they did the change. Then a few months later they undid the
> change.....and they have completely forgotten about that letter.
>
> I am just hoping somebody has a copy of that letter.
There was probably a policy change, or your upgrade was a mistake that
they later caught. You need to check exactly what speeds are available
to those without video. As it is, you are probably paying $10-15 more
than somebody with video. It may be practical to pay for the lowest
basic video you can get, even if you don't use it, and then you can get
any speed you want.
--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross
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