|
Posted by Dave on May 10, 2006, 2:23 pm
Can you access the modem to see the levels yourself?
>I have broadband cable internet service from Comcast and I've been very
> happy with it until this past week. I've been having intermitant
> service to the net and it's really bugging me! It will work fine and
> the online light will be on the external modem and then it will just be
> off and no internet for my family (and biz). Then, it will just come
> back on again after a few minutes, maybe stay on for hours then off
> again for awhile.
>
> I've talked to Comcast and we did a powerdown reset on the computer and
> modem and he could tell on his end what my modem was trying to do (but
> not succeeding in doing = to get online) and he said that the signal
> was good to the house and that many people on my street were on at that
> very moment w/o any complaints. He had me test the cable channels and
> they were all fine as well. A new (mega thick) line was run to our
> house just a few months back (worked fine after the cable was
> installed). So he said it must be the modem.
>
> We own our modem so they offered to have us signup for their rental
> service ($3?/mo) but he wasn't sure if there would be a service
> /installation fee to deliver and set it up. I told him I'd just buy
> another one myself.
>
> Am I smart in doing this or should I just pay their fee and have them
> do it so the servicing is all on them? I worry (and have heard about)
> about them using some cheap modems that actually don't work as reliably
> or as fast as the Moto Surfboard SB5100 that I now have. Yes, the irony
> of that last staement about my modem being reliable has hit me!
>
> I have some info (an error log and some specific numbers but I'm not
> sure which ones are relevent here) from a Motorola diagnostics site if
> that could help anybody help me.
>
> Before I fork over my money on a new modem could it be anything else?
>
> Thanks so much for the help!!!!
>
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map