City complaint line lags / Despite Menino's vow, a system to  track citizen calls is still years away [Telecom]

City complaint line lags / Despite Menino's vow, a system to track citizen calls is still years away [Telecom]

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City complaint line lags / Despite Menino's vow, a system to track citizen calls is still years away [Telecom] Monty Solomon 04-07-2008
Posted by Monty Solomon on April 7, 2008, 1:00 pm
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City complaint line lags
Despite Menino's vow, a system to track citizen calls is still
years away

By Donovan Slack, Globe Staff | April 6, 2008
The Boston Globe

When Boston officials rolled out their ambitious plans for a citizen
complaint tracking system like the ones that are commonplace in
cities across the country, Mayor Thomas M. Menino announced, "The
city's changing, and my administration has to change, too."

Nearly two years later, the administration has not changed much,
leaving Boston far behind other cities such as New York, Chicago,
Baltimore, and even Somerville and Hartford - and leaving untold
numbers of citizen complaints by the wayside.

City officials have spent $2 million. They've hired outside
consultants. They've bought furniture and telephones for a complaint
call center in City Hall, and painted the room a pale shade of blue.
But senior officials say it could be nearly two more years and $2
million more before the administration has a citywide system to keep
track of residents' complaints about everything from burned out
street lights to missed trash pickups.

...

http://www.boston.com/news/local/articles/2008/04/06/city_complaint_line_lags/


***** Moderator's Note *****

The city's use of carrier pigeons to communicate with advocacy groups
has also come under fire, since the birds are no longer willing to fly
to their intended destinations but are, instead, prone to head south
...

Bill, whose father once worked for the City of Boston

Bill Horne
Temporary Moderator

(Please put [Telecom] at the end of the subject line of your post, or
I may never see it. Thanks!)


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other useful resources:
The Federal Communications Commission (FCC)
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Electronic and Software Security Products and Services
International Telecommunication Union

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