|
|
|
|
|
Posted by Monty Solomon on April 7, 2008, 1:00 pm
If you were Registered and logged in, you could reply and use other advanced thread options
City complaint line lags
Despite Menino's vow, a system to track citizen calls is still
years away
By Donovan Slack, Globe Staff | April 6, 2008
The Boston Globe
When Boston officials rolled out their ambitious plans for a citizen
complaint tracking system like the ones that are commonplace in
cities across the country, Mayor Thomas M. Menino announced, "The
city's changing, and my administration has to change, too."
Nearly two years later, the administration has not changed much,
leaving Boston far behind other cities such as New York, Chicago,
Baltimore, and even Somerville and Hartford - and leaving untold
numbers of citizen complaints by the wayside.
City officials have spent $2 million. They've hired outside
consultants. They've bought furniture and telephones for a complaint
call center in City Hall, and painted the room a pale shade of blue.
But senior officials say it could be nearly two more years and $2
million more before the administration has a citywide system to keep
track of residents' complaints about everything from burned out
street lights to missed trash pickups.
...
http://www.boston.com/news/local/articles/2008/04/06/city_complaint_line_lags/
***** Moderator's Note *****
The city's use of carrier pigeons to communicate with advocacy groups
has also come under fire, since the birds are no longer willing to fly
to their intended destinations but are, instead, prone to head south
...
Bill, whose father once worked for the City of Boston
Bill Horne
Temporary Moderator
(Please put [Telecom] at the end of the subject line of your post, or
I may never see it. Thanks!)
|
| Similar Threads | Posted | | City Party Line Service | August 17, 2006, 1:58 pm |
| Re: City Party Line Service | August 17, 2006, 9:01 pm |
| Re: City Party Line Service | August 18, 2006, 1:12 am |
| Re: City Party Line Service | August 19, 2006, 2:22 pm |
| Re: City Party Line Service | August 20, 2006, 10:26 pm |
| Re: City Party Line Service | August 19, 2006, 9:57 pm |
| Voice Calls Will be Completely Free in a Few Years | October 20, 2005, 4:07 pm |
| Re: Voice Calls Will be Completely Free in a Few Years | October 21, 2005, 1:30 am |
| Re: Voice Calls Will be Completely Free in a Few Years | October 22, 2005, 5:44 am |
| China Blocks VOIP Calls For Two Years | March 21, 2006, 11:11 pm |
|
|
Home Cabling Guide
Finally, an instantly downloadable book that saves you thousands in home improvement dollars!
Enjoy living in 21st century technology-advanced home while increasing its selling value and competitive advantage
on the real estate market. Whether your cabling is for home office or high-tech
leisure, you can wire your home yourself or learn "wirish" to speak with your cabling contractors in their language!
Learn More
|
![City complaint line lags / Despite Menino's vow, a system to track citizen calls is still years away [Telecom]](/images/header.jpg)
NewsGroups 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map