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Posted by Aubrey Adams on July 27, 2007, 11:47 pm
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Yes PICA is separate to cisco.com (formerly CCO) and service contract
(Smartnet) accounts.
Yet another username and password to remember I'm afraid. Though now you
have a PICA that's probably the one you'll use online most for software
downloads, the service contract/Smartnet account will most likely only be
used for hardware help.
Aubrey
> Hi all, apologies if this is the wrong group.
>
> I have a cisco.com account, and access as a 'service contract owner'.
>
> I now have been given a PICA number etc, but cannot find where to add it
> to my profile under additional access. Do I have to set-up a new cisco.com
> account for this?
>
> I have tried all the menus and cannot find any help on this, beyond what
> the site has told me.
>
> Does anyone have any wise words?
>
> Regards
>
> James
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