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Posted by on October 20, 2006, 10:58 am
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Our help desk (about 20 of us) connect to the corporate network from
our location via the CISCO SYSTEMS VPN CLIENT software version number
4.0.3(f).
We DO have ENABLE LAN ACCESS checked, because (being a help desk) we
need to access local printers, shared network resources, etc.
However, about 10 or 20 minutes after we connect via VPN client, it
will cut off our local LAN access. When this happens, if we click on
START we have to wait about 30 seconds for it to respond. If we click
on RUN, we have to wait another 30 seconds or so. Just about anything
we do is bugged by this horrible lagtime that makes us wait for 30
seconds at a time. When we start experiencing the lag, we can no longer
access each others computers, shared network drives, network printers,
NOTHING except the external internet and our intranet sites.
When we connect, and go to STATUS / STATISTICS, the box that displays
information about the current connection comes up, and under the
TRANSPORT section it says:
Transparant Tunneling: Active on TCP port 10001
Local LAN: DISABLED
Compression: NONE
Also, if we go to the ROUTE DETAILS, the entire lefthand side under
LOCAL LAN ROUTES is completely empty.
We have found, that if we open a windows explorer folder of one of our
network shares, and leave it opened (but minimized) then it isn't very
likely to drop our LAN access. However, if we close that window, its
usually within 30 minutes that our LAN access is dropped.
When we lose that access, we can disconnect our VPN client and
re-connect, but all of our web applications for the intranet and our
connection to our lotus notes mail server is terminated, so we have to
close them all out and re-open them... but this constantly logging on
or off is hardly an efficient use of our time.
Since we DO have the option enabled, but once connected the status
displays DISABLED, would this be some kind of a server group policy
being pushed down or something?
If so, what details would I need to provide our network administrators
to see what can be done to fix this. It's just terribly annoying and a
waste of our time. Any explanation or advice would be greatly
appreciated!
Thanks!
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