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Posted by Percival P. Cassidy on February 21, 2005, 1:04 pm
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Toward the end of last year, Charter sent out letters informing
customers that unless we agreed to pay the increased fee for 3Mbps
service, our 2Mbps service would be downgraded to 384Kbps as from
January 1. (This is in W. MI. I have no idea whether similar changes
occurred elsewhere.)
I called Customer Service and agreed to pay the higher rate, and the guy
said, "OK. I've reprovisioned the modem. Just turn the cable modem off
and on again, and you'll be all set." This I did, and had no occasion to
try any large downloads until yesterday, when I discovered that I was
getting a little less than 384Kbps.
Today I called Tech Support, and they could see that the modem was still
running at 384Kbps.
To cut a long story short, they said it can take up to 5 minutes for a
provisioning change to take effect, and the guy I talked to back in
December should have waited until the change kicked in before having me
cycle the power on the modem.
All is now well, and I'm getting a credit for the difference between the
service for which I was paying and the service I was getting.
Perce
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