Can't Reach Modem's Diagnostic Page

Can't Reach Modem's Diagnostic Page

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Subject Author Date
Can't Reach Modem's Diagnostic Page Bruce 07-29-2006
Posted by Bruce on July 29, 2006, 8:02 pm
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I've got a Comcast issued (and labeled) Scientific Atlanta DPX2100 modem.
It works fine.

I run FireFox and IE, with XPHome, fully patched. I have the modem's
diagnostic page, http://192.168.100.1, as my home page in FireFox, so that
I can easily check the SNR. Recently, I can no longer reach the diagnostic
page. FireFox times out. I tried with IE, but the same thing happens,
page cannot be displayed.

However, I can browse the web alright. I've rebooted many times.

Any ideas?

TIA

Posted by Bit Twister on July 29, 2006, 8:15 pm
On Sat, 29 Jul 2006 19:02:10 -0500, Bruce wrote:
> I've got a Comcast issued (and labeled) Scientific Atlanta DPX2100 modem.
> It works fine.
>
> diagnostic page, http://192.168.100.1, as my home page in FireFox, so that
> I can easily check the SNR. Recently, I can no longer reach the diagnostic
> page. FireFox times out. I tried with IE, but the same thing happens,
> page cannot be displayed.
>
> However, I can browse the web alright. I've rebooted many times.
>

Power down modem 30 seconds by your watch, power up. . . . ..


Posted by Bruce on July 29, 2006, 8:35 pm

> On Sat, 29 Jul 2006 19:02:10 -0500, Bruce wrote:
>> I've got a Comcast issued (and labeled) Scientific Atlanta DPX2100
>> modem. It works fine.
>>
>> diagnostic page, http://192.168.100.1, as my home page in FireFox, so
>> that I can easily check the SNR. Recently, I can no longer reach the
>> diagnostic page. FireFox times out. I tried with IE, but the same
>> thing happens, page cannot be displayed.
>>
>> However, I can browse the web alright. I've rebooted many times.
>>
>
> Power down modem 30 seconds by your watch, power up. . . . ..
>
>

Damn! That did it.

Come to think of it, that's probably why I had to reboot my modem (and
router) many, many times when adding new laptops to the home network.
Guess I never hit that magic threshhold where a new config file is sent
from Comcast.

Lesson learned. Many, many thanks.


Posted by Frankster on August 14, 2006, 8:39 pm

>
>> On Sat, 29 Jul 2006 19:02:10 -0500, Bruce wrote:
>>> I've got a Comcast issued (and labeled) Scientific Atlanta DPX2100
>>> modem. It works fine.
>>>
>>> diagnostic page, http://192.168.100.1, as my home page in FireFox, so
>>> that I can easily check the SNR. Recently, I can no longer reach the
>>> diagnostic page. FireFox times out. I tried with IE, but the same
>>> thing happens, page cannot be displayed.
>>>
>>> However, I can browse the web alright. I've rebooted many times.
>>>
>>
>> Power down modem 30 seconds by your watch, power up. . . . ..
>>
>>
>
> Damn! That did it.
>
> Come to think of it, that's probably why I had to reboot my modem (and
> router) many, many times when adding new laptops to the home network.
> Guess I never hit that magic threshhold where a new config file is sent
> from Comcast.
>
> Lesson learned. Many, many thanks.
>

*S*H*I*T* !!!!

I've been battling a similar issue on two different Comcast modems and this
is probably my problem. I can't wait to check it out.

What the heck dose "30 seconds by your watch" do??? I did power down and
up... but I'm sure I didn't wait a full 30 seconds.

Anybody?

-Frank



Posted by Bit Twister on August 14, 2006, 8:48 pm
On Mon, 14 Aug 2006 18:39:36 -0600, Frankster wrote:
>
> What the heck dose "30 seconds by your watch" do??? I did power down and
> up... but I'm sure I didn't wait a full 30 seconds.
>
> Anybody?

What you are after when trying to reset any electronic device is to
remove power long enough for all capacitors to discharge. I think the
helpdesk's documentation has the customer power down for a minute.


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