Cable modem problem?

Cable modem problem?
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Subject Author Date
Cable modem problem? Sue 07-30-2006
Posted by Sue on July 30, 2006, 10:51 pm
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Hi, I have a Toshiba pcx1000 cable modem and Time Warner cable/Roadrunner.
Lately I've had intermittent internet connectivity, and while the cable guy
is scheduled to show up Wednesday, I don't have a lot of faith in their
ability to solve the problem so I thought I'd post here and see if anyone can
tell me what exactly is wrong. Here's what happens:

All the lights are normal, yet my connectivity ranges from fine to slow to
sporadic to dead in the water. As I get frustrated with this, I reboot the
modem by unplugging it, waiting 5 minutes, then plugging it back in. Power
light goes on, pc light goes on, cable light stays unlit for about 1/2 hour,
then goes on and off sporadically for as long as another 1/2 hour, then all
the lights come back on and I have connectivity for awhile again, then it
all starts up again. I have completely taken my router out of the loop and
connected the modem directly to my pc, then directly to my laptop, same
problem recurs. I've checked all the connections to make sure they're not
loose.

Any suggestions? Thanks.



Posted by John Calif on July 30, 2006, 11:55 pm
I had the same problem with Cox cable. After a year of them trying and
failing to fix it I decided the solution was to switch to DSL. I think the
cable companies have too many services running on their cable. Good luck.

>
> Hi, I have a Toshiba pcx1000 cable modem and Time Warner cable/Roadrunner.
> Lately I've had intermittent internet connectivity, and while the cable
> guy
> is scheduled to show up Wednesday, I don't have a lot of faith in their
> ability to solve the problem so I thought I'd post here and see if anyone
> can
> tell me what exactly is wrong. Here's what happens:
>
> All the lights are normal, yet my connectivity ranges from fine to slow to
> sporadic to dead in the water. As I get frustrated with this, I reboot
> the
> modem by unplugging it, waiting 5 minutes, then plugging it back in.
> Power
> light goes on, pc light goes on, cable light stays unlit for about 1/2
> hour,
> then goes on and off sporadically for as long as another 1/2 hour, then
> all
> the lights come back on and I have connectivity for awhile again, then it
> all starts up again. I have completely taken my router out of the loop
> and
> connected the modem directly to my pc, then directly to my laptop, same
> problem recurs. I've checked all the connections to make sure they're not
> loose.
>
> Any suggestions? Thanks.
>
>



Posted by Tabby on July 31, 2006, 1:27 am
John Calif wrote:
> I had the same problem with Cox cable. After a year of them trying and
> failing to fix it I decided the solution was to switch to DSL. I think the
> cable companies have too many services running on their cable. Good luck.
>

To their credit, Cox just came out this morning (yes, Sunday) and fixed
my problem. Seems that my cable had been almost completely cut in half
when an installer rammed the cover down on the cable box across the
street. They fixed that and my signal levels are normal now (was too
high up and too low down) and have not lost synch all day.

Posted by John Calif on July 31, 2006, 10:28 am

> To their credit, Cox just came out this morning (yes, Sunday) and fixed my
> problem. Seems that my cable had been almost completely cut in half when
> an installer rammed the cover down on the cable box across the street.
> They fixed that and my signal levels are normal now (was too high up and
> too low down) and have not lost synch all day.

I too give Cox "some" credit. They sent out two techs, replaced my modem
with two different brands, ran a dedicated cable for internet, and gave me a
direct number to a tech who monitored my modem. They saw that every modem
on my street was dropping out on a regular basis but they never were able to
fix it. After more than a year of calling Cox and reporting problems I got
the impression that they had quite trying to fix the problem.



Posted by Sue on July 31, 2006, 2:38 pm


>> To their credit, Cox just came out this morning (yes, Sunday) and fixed my
>> problem. Seems that my cable had been almost completely cut in half when
>> an installer rammed the cover down on the cable box across the street.
>> They fixed that and my signal levels are normal now (was too high up and
>> too low down) and have not lost synch all day.

>I too give Cox "some" credit. They sent out two techs, replaced my modem
>with two different brands, ran a dedicated cable for internet, and gave me a
>direct number to a tech who monitored my modem. They saw that every modem
>on my street was dropping out on a regular basis but they never were able to
>fix it. After more than a year of calling Cox and reporting problems I got
>the impression that they had quite trying to fix the problem.


I've been thinking if twcable can't fix this in a couple of visits, I would
switch to verizon dsl. How do you like dsl?

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