|
Posted by burris on April 4, 2006, 9:42 am
If you were Registered and logged in, you could reply and use other advanced thread options
soren.telfer@gmail.com wrote:
> Hi,
> Is there an accepted rule of thumb for what fraction of total call
> volume occurs in the busy hour given:
> North America
> Residential
> M-F
>
> I have my own measurements and estimates, but unfortunately at the
> moment I don't have a friendly grey-beard to edify me.
>
> Thanks in advance.
>
Here are a few sites to get you started...Hope this helps....
burris
http://www.edasolutions.com/Groups/Tech/Design/index.htm
http://dmi.uib.es/~loren/docencia/webxtel/bibliografia/Erlang%20B%20&%20C.pdf
http://www.xoconsulting.co.uk/xcell.htm
http://www.kooltoolz.com/ccm.htm
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map