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Posted by KDawg44 on April 16, 2008, 2:56 pm
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Hi,
I have a client that is starting a new company and will be fitting an
office with a phone system in a month or so. As I prepare to
implement all the needs of the company, I am trying to understand the
benefits of going with a VOIP solution or a standard phone system.
The office is going to be 10-15 people. Can someone explain what the
benefit of one or the other would be? I understand what VOIP is but I
need to understand the business benefits. I would love to set it up
and learn about it but want to make sure it is the right thing for my
customer.
Thanks.
Kevin
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Posted by Trendkill on April 16, 2008, 3:19 pm
If you were Registered and logged in, you could reply and use other advanced thread options
> Hi,
>
> I have a client that is starting a new company and will be fitting an
> office with a phone system in a month or so. As I prepare to
> implement all the needs of the company, I am trying to understand the
> benefits of going with a VOIP solution or a standard phone system.
>
> The office is going to be 10-15 people. Can someone explain what the
> benefit of one or the other would be? I understand what VOIP is but I
> need to understand the business benefits. I would love to set it up
> and learn about it but want to make sure it is the right thing for my
> customer.
>
> Thanks.
>
> Kevin
Real business benefit is large companies who can leverage internal
network to route calls. AKA, instead of calling out your PBX to LA,
it routes over your private WAN to LA where you have an office,
branch, store, etc, and it goes out the local pbx there and saves long-
distance. Also generally easier to provision and manage, but that
isn't really hard savings, more soft. Although if you go with a voice
over ip provider, it all comes down to monthly charges based on usage,
which I'd assume they should be able to trend out. For 15 users, and
a single entity company, it will probably all come down to the
criteria in the last sentence...along with the obvious concerns of
service, SLAs, quality, etc.
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Posted by Heath Roberts on April 17, 2008, 3:29 pm
If you were Registered and logged in, you could reply and use other advanced thread options > I have a client that is starting a new company and will be fitting an
> office with a phone system in a month or so. =A0As I prepare to
> implement all the needs of the company, I am trying to understand the
> benefits of going with a VOIP solution or a standard phone system.
>
> The office is going to be 10-15 people. =A0Can someone explain what the
> benefit of one or the other would be? =A0I understand what VOIP is but I
> need to understand the business benefits. =A0I would love to set it up
> and learn about it but want to make sure it is the right thing for my
> customer.
Analog phone (key) systems are awfully cheap and reliable... Look for
a Norstar (MICS) package on eBay, and compare that to something like
Switchvox.
The initial cost of VoIP is likely to be higher, but depending on call
volume and where you're calling, and how you're connected to the
Internet, a VoIP provider might be cheaper, but I haven't found a
compelling business case for VoIP in small offices yet, unless you
were willing to use almost all soft-phones.
VoIP does have some soft benefits--you can write some cool integrated
telephony/computer applications fairly easily, and if you have
telecommuters it can make their 'phone' work as though they're in the
office.
Regards,
Heath
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