Adelphia cable modem

Adelphia cable modem
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Subject Author Date
Adelphia cable modem RAEKA 06-01-2005
Posted by RAEKA on June 1, 2005, 11:20 am
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Hi:

We have had Adelphia cable for over two or three years now. We started

with the Com21 modem and now have the motorolo surfboard.



Starting this year sometime, we have had our modem go down constantly.

"Intermittent cable connection" problems I think they call it. When it

started it was just for a few minutes sometime but then it became more

frequent and the downtime got longer as time went on.



Now it happens for at least some period of time every night.



We have had the following done by Adelphia teks:

1) I switched to the surfboard modem thinking that perhaps we needed a

new modem. Problem persisted.

2) Adelphia then came out and replaced a piece of our cable that was

coming into the box. Problem persisted.

3) Adelphia then came out and replaced the entire cable line from the

pole to our cable box. Problem persisted.

4) A computer expert tech came out and checked the connection with my

computer. Took my computer apart, cleaned out the dust, replaced my

existing ethernet card with a new one, (just in case, he said),

checked the signals and all that. He said it seemed to be working

fine and if we continued to have problems then perhaps my computer

needed a new motherboard.



Well, the problem has persisted and it seems pointless now to call

them out anymore.



Regarding the motherboard, I am afraid that if I take the time &

money to change out my motherboard, and who knows what problems that

may cause since that could cause conflicts with some of my other

computer parts, that we will still be with this problem. I do not

believe it is my mother board. If it were, why is it that I am not

having problems with anything else on my computer? I think they have

run out of solutions and are now trying to blame my computer since

they have done everything else they can do.



I'd appreciate any thoughts suggestions or comments.



thanks,

Rae

:?:




Pure Networks
Posted by Warren on June 1, 2005, 10:00 am
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RAEKA wrote:
> We have had the following done by Adelphia teks:
> 1) I switched to the surfboard modem thinking that perhaps we needed a
> new modem. Problem persisted.
> 2) Adelphia then came out and replaced a piece of our cable that was
> coming into the box. Problem persisted.
> 3) Adelphia then came out and replaced the entire cable line from the
> pole to our cable box. Problem persisted.
> 4) A computer expert tech came out and checked the connection with my
> computer. Took my computer apart, cleaned out the dust, replaced my
> existing ethernet card with a new one, (just in case, he said),
> checked the signals and all that. He said it seemed to be working
> fine and if we continued to have problems then perhaps my computer
> needed a new motherboard.

There are lots of reasons that you might not be able to connect to the
Internet. The very first step of troubleshooting isn't discovering what it
is, but where it is.

Is the modem loosing sync? Or does the modem remain online while the
computer is unable to connect? That's the big question right now. The modem
should be able to stay online even if there is no computer connected to it,
or even if there is a broken computer connected to it. Think of it like
dial-tone on the telephone. It doesn't matter if the person trying to make
the call can speak English or not. It doesn't even matter if it's a person
picking up the phone. If there's no dial-tone, a call can't be made.
Teaching the person to speak English isn't going to help.

If your new SurfBoard modem has 3 or 4 solid green indicator lights when you
loose connection, then the modem is not loosing sync. If it's cycling
through a sequence of flashing lights, or if any of the green lights are
flashing, it is probably loosing sync.

If your modem is loosing sync, then Adelphia is going to have to figure out
why. It could be the cabling in your house. It could be the cabling anywhere
between your house and their headend. But it's someplace before that cable
screws into the back of the modem.

If the modem is not loosing sync, and your neighbors aren't also having
problems, then it may be a problem with your computer. I highly doubt that
it's the motherboard. I highly doubt that it would be anything related to
hardware.

Whether the problem is in their network or your computer, the issue may take
quite a bit of interactive troubleshooting to isolate it and fix it. but
before anything more is done, it needs to be determined on which side of the
modem the problem exists. Which side of the modem the problem exists on
makes a major differerence in how the problem is addressed.

The 4 steps you've said have already been taken indicate that either people
who should know what they're doing are idiots or simply don't care, or
possibly that you had multiple problems. Perhaps there was a problem before
the modem that has now been fixed, and they now can see there's another
problem with your computer. But if there has only been one problem all the
while, then they're missing that very important first step of identifying on
which side of the modem the problem exists.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.
What's on TV? See the new fall network schedules online:
http://www.holzemville.com/mall/television/fall2005.html





Posted by Bit Twister on June 1, 2005, 12:48 pm
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On Wed, 01 Jun 2005 11:20:22 -0500, RAEKA wrote:
> Hi:
> We have had Adelphia cable for over two or three years now. We started
> with the Com21 modem and now have the motorolo surfboard.
>
> Starting this year sometime, we have had our modem go down constantly.
> "Intermittent cable connection" problems I think they call it. When it
> started it was just for a few minutes sometime but then it became more
> frequent and the downtime got longer as time went on.

Everytime it goes out, note the signal levels in the modem, look at
http://192.168.100.1/signal.htm
Downstream
        Signal to Noise Ratio
        Power Level
Upstream
        Power Level

What are your current values?


Posted by BigJim on June 3, 2005, 11:25 am
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the first thing I would do is borrow a laptop or another desktop
and see if you have the problem
it could be as simple as reloading you operating system
it could be a virus or a Trojan
I don't think it is you motherboard
It could be adelphia, check with your neighbors the ones that also have
adelphia and see if
they have problems.

> Hi:
> We have had Adelphia cable for over two or three years now. We started
> with the Com21 modem and now have the motorolo surfboard.
>
> Starting this year sometime, we have had our modem go down constantly.
> "Intermittent cable connection" problems I think they call it. When it
> started it was just for a few minutes sometime but then it became more
> frequent and the downtime got longer as time went on.
>
> Now it happens for at least some period of time every night.
>
> We have had the following done by Adelphia teks:
> 1) I switched to the surfboard modem thinking that perhaps we needed a
> new modem. Problem persisted.
> 2) Adelphia then came out and replaced a piece of our cable that was
> coming into the box. Problem persisted.
> 3) Adelphia then came out and replaced the entire cable line from the
> pole to our cable box. Problem persisted.
> 4) A computer expert tech came out and checked the connection with my
> computer. Took my computer apart, cleaned out the dust, replaced my
> existing ethernet card with a new one, (just in case, he said),
> checked the signals and all that. He said it seemed to be working
> fine and if we continued to have problems then perhaps my computer
> needed a new motherboard.
>
> Well, the problem has persisted and it seems pointless now to call
> them out anymore.
>
> Regarding the motherboard, I am afraid that if I take the time &
> money to change out my motherboard, and who knows what problems that
> may cause since that could cause conflicts with some of my other
> computer parts, that we will still be with this problem. I do not
> believe it is my mother board. If it were, why is it that I am not
> having problems with anything else on my computer? I think they have
> run out of solutions and are now trying to blame my computer since
> they have done everything else they can do.
>
> I'd appreciate any thoughts suggestions or comments.
>
> thanks,
> Rae
> :?:
>




Posted by Mntneer on June 22, 2005, 3:51 pm
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I've had the same problem on and off for years now (I use a motorola
sufrboard modem as well), and my father's office has been having the
problem on and off for years now. I've had friends in my area also have
the exact same problems.

Calling Adelphia is a pointless waste of time because they are clueless
and refuse to accept that they may have a problem on their end.

I've swapped out everything at my location and at my father's office with
different modems, routers, NIC cards, PC's, cables, etc. and nothing makes
a difference. The cable modem will show green lights accross the board
(which makes Adelphia think everything is hunky dory), but the router (or
your PC if connected directly) will not aquire a new IP address no matter
how many time you try and renew it.

This is a problem happening all over the country on Adelphia systems. I'm
in WV but have heard stories out of CA with people having the EXACT same
problem.

IMHO it has to be an issue with how Adelphia is dynamically assigning the
IP addresses, but in any event the problem is probably not on your end.
I'd venture to say that it is a 99% probability that it is not on your end.

I wish there was some advice I could offer, other than just hound the crap
out of Adelphia and hope the wake up to the problem.



-------------------------------------
RAEKA wrote:




> Hi:

> We have had Adelphia cable for over two or three years now. We started

> with the Com21 modem and now have the motorolo surfboard.



> Starting this year sometime, we have had our modem go down constantly.

> "Intermittent cable connection" problems I think they call
> it. When it

> started it was just for a few minutes sometime but then it became more

> frequent and the downtime got longer as time went on.



> Now it happens for at least some period of time every night.



> We have had the following done by Adelphia teks:

> 1) I switched to the surfboard modem thinking that perhaps we needed a

> new modem. Problem persisted.

> 2) Adelphia then came out and replaced a piece of our cable that was

> coming into the box. Problem persisted.

> 3) Adelphia then came out and replaced the entire cable line from the

> pole to our cable box. Problem persisted.

> 4) A computer expert tech came out and checked the connection with my

> computer. Took my computer apart, cleaned out the dust, replaced my

> existing ethernet card with a new one, (just in case, he said),

> checked the signals and all that. He said it seemed to be working

> fine and if we continued to have problems then perhaps my computer

> needed a new motherboard.



> Well, the problem has persisted and it seems pointless now to call

> them out anymore.



> Regarding the motherboard, I am afraid that if I take the time &

> money to change out my motherboard, and who knows what problems that

> may cause since that could cause conflicts with some of my other

> computer parts, that we will still be with this problem. I do not

> believe it is my mother board. If it were, why is it that I am not

> having problems with anything else on my computer? I think they have

> run out of solutions and are now trying to blame my computer since

> they have done everything else they can do.



> I'd appreciate any thoughts suggestions or comments.



> thanks,

> Rae

> :?:










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