ACD Calls

ACD Calls
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Subject Author Date
ACD Calls Laura Moschitta 09-05-2007
---> Re: ACD Calls <no-spam-to-cromero-please09-05-2007
`--> Re: ACD Calls Laura Moschitta09-06-2007
Posted by Laura Moschitta on September 5, 2007, 5:04 pm
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We have a Meridian Option 11 C mini. I have agents logged into the
queue but when I call the DN, my call goes to the on-hold message.

They dont have the MSB activated and I cann call their personal DN.

I'm not sure where to start with researching this.

Thanks for any help with this.

Laura


--
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NMFall 20%
Posted by on September 5, 2007, 7:38 pm
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What are your LD 23 settings for the Queue?


> We have a Meridian Option 11 C mini. I have agents logged into the
> queue but when I call the DN, my call goes to the on-hold message.
>
> They dont have the MSB activated and I cann call their personal DN.
>
> I'm not sure where to start with researching this.
>
> Thanks for any help with this.
>
> Laura
>
>
> --
> Posted via Mailgate.ORG Server - http://www.Mailgate.ORG



Posted by Laura Moschitta on September 6, 2007, 9:01 am
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See below. I have found out that the users are not logging out at
night.
What is the diff between the MSB LOG OUT and just LOG OUT??

> What are your LD 23 settings for the Queue?
> REQ prt
TYPE acd
CUST 0
ACDN 3908

TYPE ACD
CUST 0
ACDN 3908
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI YES
ACAA NO
FRRT 5
FRT 6
SRRT 6
SRT 30
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 3906
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 2
CWLW 4
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 4
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

MEM AVAIL: (U/P): 655276 USED U P: 342594 67089 TOT: 1064959
DISK RECS AVAIL: 1152
ACD DNS AVAIL: 292 USED: 8 TOT: 300
REQ


>REQ: stat 4
00 = UNIT 00 = IDLE (3904 LOG IN )
01 = UNIT 01 = IDLE (3904 LOG IN )
02 = UNIT 02 = IDLE (3904 LOG IN )
03 = UNIT 03 = IDLE (3904 LOG IN )
04 = UNIT 04 = IDLE (3904 LOG IN )
05 = UNIT 05 = IDLE (3904 LOG IN )
06 = UNIT 06 = IDLE (3904 LOG IN )
07 = UNIT 07 = IDLE (3904 LOG IN )
08 = UNIT 08 = IDLE (3904 MSB LOG OUT)
09 = UNIT 09 = IDLE (3904 MSB LOG OUT)
10 = UNIT 10 = IDLE (3904 LOG IN )
11 = UNIT 11 = IDLE (3904 MSB LOG OUT)
12 = UNIT 12 = IDLE (3904 LOG OUT)
13 = UNIT 13 = IDLE (3904 LOG OUT)
14 = UNIT 14 = IDLE (3904 LOG OUT)
15 = UNIT 15 = IDLE (3904 LOG OUT)
16 = UNIT 16 = UNEQ






> > We have a Meridian Option 11 C mini. I have agents logged into the
> > queue but when I call the DN, my call goes to the on-hold message.
> >
> > They dont have the MSB activated and I cann call their personal DN.
> >
> > I'm not sure where to start with researching this.
> >
> > Thanks for any help with this.
> >
> > Laura
> >
> >
> > --
> > Posted via Mailgate.ORG Server - http://www.Mailgate.ORG




--
Posted via Mailgate.ORG Server - http://www.Mailgate.ORG

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