|
Posted by Timothy Daniels on December 8, 2006, 3:29 pm
If you were Registered and logged in, you could reply and use other advanced thread options
After bouncing around RoadRunner Nat'l Help Desk for almost
an hour, I finally got to speak with the California Tier 3 Help Desk
in Colorado(!).
After about 40 minutes of doing various tests and tracerts, and
a cute test at www.InternetFrog.com which measures percentage
of successful packets, it was determined that ROADRUNNER
has a problem in the CA.RR.com and probably SoCal.RR.com
regions, i.e previous Comcast and Adelphia regions.
Problem 1
The software that checks billing accounts to see what speeds
you're entitled to is screwed up so that the wrong parameters
are downloaded to your modem's bootup file. No matter how
many times the tech rep tries to correct your modem's parameters,
the billing account-checking software will override it and not
allow you to get the level of speed you're entitled to.
Problem 2
No matter how much speed you get as measured from TimeWarner's
speed website
(www.AccessTimeWarner.com/support/internet/speedtest/speed.asp),
a router upstream of the RR.com domain is apparently choked or is
malfuntioning so that less than 2 thirds of your packets get between
other websites and the RoadRunner network.. Thus speeds measured
from DSLreports.com or Reviews.CNet.com are much lower.
Both these problems are systemic and not a problem with your PC or
cable modem, and the Colorado Tier 3 techs have notified both the
Network Ops Center and the billing software departments about these
problems. But who knows how long it will to get them fixed. I'll wait
until January 1. After that, I'm off to DSLextreme if nothing improves.
*TimDaniels*
|
|
Posted by The Kat on December 8, 2006, 4:55 pm
wrote:
>After bouncing around RoadRunner Nat'l Help Desk for almost
>an hour, I finally got to speak with the California Tier 3 Help Desk
>in Colorado(!).
>
>After about 40 minutes of doing various tests and tracerts, and
>a cute test at www.InternetFrog.com which measures percentage
>of successful packets, it was determined that ROADRUNNER
>has a problem in the CA.RR.com and probably SoCal.RR.com
>regions, i.e previous Comcast and Adelphia regions.
I regularly get just under 5Mbps to my outside news service,
but your site says I'm only at 1.5Mbps.
--
Lumber Cartel (tinlc) #2063. Spam this account at your own risk.
This sig censored by the Office of Home, Land & Planet Insecurity...
Remove XYZ to email me
|
|
Posted by Timothy Daniels on December 8, 2006, 6:42 pm
"The Kat" wrote:
> wrote:
>
>>After bouncing around RoadRunner Nat'l Help Desk for almost
>>an hour, I finally got to speak with the California Tier 3 Help Desk
>>in Colorado(!).
>>
>>After about 40 minutes of doing various tests and tracerts, and
>>a cute test at www.InternetFrog.com which measures percentage
>>of successful packets, it was determined that ROADRUNNER
>>has a problem in the CA.RR.com and probably SoCal.RR.com
>>regions, i.e previous Comcast and Adelphia regions.
>
> I regularly get just under 5Mbps to my outside news service,
> but your site says I'm only at 1.5Mbps.
What you measure is probably bps sent or received - NOT
what bits are received without a request to retransmit.
When packets are received with errors, a request is sent back
for a retransmit. The InternetFrog site measures how many
bits are received unmangled.
*TimDaniels*
|
|
Posted by Bill M. on December 8, 2006, 11:05 pm
On Fri, 08 Dec 2006 23:42:55 GMT, "Timothy Daniels"
>"The Kat" wrote:
>> wrote:
>>
>>>After bouncing around RoadRunner Nat'l Help Desk for almost
>>>an hour, I finally got to speak with the California Tier 3 Help Desk
>>>in Colorado(!).
>>>
>>>After about 40 minutes of doing various tests and tracerts, and
>>>a cute test at www.InternetFrog.com which measures percentage
>>>of successful packets, it was determined that ROADRUNNER
>>>has a problem in the CA.RR.com and probably SoCal.RR.com
>>>regions, i.e previous Comcast and Adelphia regions.
>>
>> I regularly get just under 5Mbps to my outside news service,
>> but your site says I'm only at 1.5Mbps.
>
>
> What you measure is probably bps sent or received - NOT
>what bits are received without a request to retransmit.
>When packets are received with errors, a request is sent back
>for a retransmit. The InternetFrog site measures how many
>bits are received unmangled.
>
>*TimDaniels*
Huh? No way. Like all so-called speed test sites, this site is a poor
indicator of actual performance. In fact, this one seems to be worse
than most others I've tried.
--
Bill
|
|
Posted by Timothy Daniels on December 8, 2006, 11:24 pm
"Bill M." wrote:
> "Timothy Daniels" wrote:
>> What you measure is probably bps sent or received - NOT
>>what bits are received without a request to retransmit.
>>When packets are received with errors, a request is sent back
>>for a retransmit. The InternetFrog site measures how many
>>bits are received unmangled.
>>
>>*TimDaniels*
>
> Huh? No way. Like all so-called speed test sites, this site is a poor
> indicator of actual performance. In fact, this one seems to be worse
> than most others I've tried.
On what do you base your opinions? For some reason, Tier 3
RoadRunner tech support seems to think the InternetFrog site is
a useful measure (more useful than TimeWarner's site and more
useful than DSLreports and Reviews.CNET) of actual information
transfer, i.e. error-free packets received. That is what the % factor
represents - percent of packets received error-free. As corroborated
by a treaceroute, these errors were occurring in the routers just
outside RoadRunner's network. In other words, their backbone
provider was screwing up, and RoadRunner has to get together with
them to get it solved.
*TimDaniels*
|
| Similar Threads | Posted | | Moorpark, Calif., fines Time Warner for poor service | March 23, 2007, 2:24 pm |
| RoadRunner and servers | December 26, 2006, 3:27 am |
| RoadRunner in AUSTRALIA!!! | February 4, 2008, 11:03 pm |
| congestion in RoadRunner network? | December 26, 2006, 1:14 am |
| RoadRunner and my Motorola modem | January 20, 2007, 4:12 pm |
| Moving, new cable Co, offers Earthlink OR RoadRunner broadband | October 9, 2005, 11:09 am |
| Anyone else having Comcast problems? | May 12, 2005, 2:39 pm |
| Connection problems | June 10, 2005, 11:43 am |
| Speed Problems | May 23, 2006, 11:35 pm |
| Problems with ssh, sftp on Motorola SBG 900 | February 28, 2005, 10:37 am |
|
|
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map