2 problems in S. Calif. RoadRunner region

2 problems in S. Calif. RoadRunner region

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Subject Author Date
2 problems in S. Calif. RoadRunner region Timothy Daniels 12-08-2006
Posted by Bill M. on December 9, 2006, 1:44 am
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On Sat, 09 Dec 2006 04:24:01 GMT, "Timothy Daniels"

>"Bill M." wrote:
>> "Timothy Daniels" wrote:
>>> What you measure is probably bps sent or received - NOT
>>>what bits are received without a request to retransmit.
>>>When packets are received with errors, a request is sent back
>>>for a retransmit. The InternetFrog site measures how many
>>>bits are received unmangled.
>>>
>>>*TimDaniels*
>>
>> Huh? No way. Like all so-called speed test sites, this site is a poor
>> indicator of actual performance. In fact, this one seems to be worse
>> than most others I've tried.
>
>
> On what do you base your opinions?

Just personal experience over the years. Speed test sites aren't
sophisticated enough to be trusted, other than as a novelty. They have
relatively small files available for download/upload, they typically
don't allow multiple connections, and they're unlikely to saturate
your pipe. Instead, get a program that monitors your transfer rate in
real time, (I use DUMeter but there are others), and find a way to
open multiple connections (either to the same server or to multiple
servers). I use ReGet Pro and have it set to open 8 simultaneous
connections. Some people are able to max out their pipe with fewer
connections, but 8 does it for me, any time of day or night.

The site you provided tells me I'm getting 11.9 Mbps down, but its
files are simply too small for it to realize that I only get 6.5-6.8
Mbps down after you factor out the initial SpeedBoost surge. I'm on a
6 Mbps plan, BTW.

>For some reason, Tier 3
>RoadRunner tech support seems to think the InternetFrog site is
>a useful measure (more useful than TimeWarner's site and more
>useful than DSLreports and Reviews.CNET) of actual information
>transfer, i.e. error-free packets received. That is what the % factor
>represents - percent of packets received error-free. As corroborated
>by a treaceroute, these errors were occurring in the routers just
>outside RoadRunner's network. In other words, their backbone
>provider was screwing up, and RoadRunner has to get together with
>them to get it solved.

For the vast majority of us, TCP packet retransmissions aren't enough
of a problem to affect throughput speeds, and the problem would have
to be pretty darn severe to drop throughput from 5 Mbps to 1.5 Mbps.

--
Bill

Posted by Timothy Daniels on December 9, 2006, 5:30 am
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"Bill M." wrote:
> For the vast majority of us, TCP packet retransmissions aren't enough
> of a problem to affect throughput speeds, and the problem would have
> to be pretty darn severe to drop throughput from 5 Mbps to 1.5 Mbps.


The site was reporting an effective packet rate of 59%. IOW, the
effective speed was dropped by 41% due to packets that had to be
re-transmitted. Couple that with congested local nodes, incorrect
modem parameters, and I end up getting 700 kbps for a "6 Mbps" line.

*TimDaniels*

Posted by DLR on December 10, 2006, 1:57 am
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Timothy Daniels wrote:
> ... it was determined that ROADRUNNER
> has a problem in the CA.RR.com and probably SoCal.RR.com
> regions, i.e previous Comcast and Adelphia regions.
>
> Problem 1
> The software that checks billing accounts to see what speeds
> you're entitled to is screwed up so that the wrong parameters
> are downloaded to your modem's bootup file. No matter how
> many times the tech rep tries to correct your modem's parameters,
> the billing account-checking software will override it and not
> allow you to get the level of speed you're entitled to.
>
> Problem 2
> a router upstream of the RR.com domain is apparently choked or is
> malfuntioning so that less than 2 thirds of your packets get between
> other websites and the RoadRunner network.. Thus speeds measured
> from DSLreports.com or Reviews.CNet.com are much lower.
>
> Both these problems are systemic and not a problem with your PC or
> cable modem, and the Colorado Tier 3 techs have notified both the
> Network Ops Center and the billing software departments about these
> problems. But who knows how long it will to get them fixed. I'll wait
> until January 1. After that, I'm off to DSLextreme if nothing improves.
>
As much as I hate dealing with TWC as I find them arrogant and rude,
their tech support staff is first rate. Best I've deal with. And their
in house ability to get down and dirty and know what is going on is way
above what others (in central NC, especially BellSouth) have. I've give
them a bit to get things switched over to their way of doing things.

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Electronic and Software Security Products and Services
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